Specialist, Inside Sales I

At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation.

At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready to drive for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you.

As an Inside Sales Specialist I, you will be responsible for supporting revenue growth through outbound sales activity and inbound customer inquiries. This position assists with qualifying opportunities, providing basic pricing and service information, and supporting the sales process through accurate documentation and coordination with internal teams.

The Inside Sales Specialist I works under close-to-moderate supervision, follows established sales processes, and focuses on developing product knowledge, sales skills, and proficiency with CRM tools.

• Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with a 401(k) with 5% company match
• Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services
• Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays.
• Additional Perks: Company-paid life and disability insurance, employee assistance program, and more
• Supportive Leadership: Leadership that values safety, professionalism, and growth

• Support revenue generation through outbound sales calls and inbound customer inquiries.
• Conduct outbound follow-up calls using CRM lists, dashboards, or assigned call queues.
• Receive and handle inbound inquiries from non-broker and non-franchise sources as directed.
• Qualify leads and gather basic customer information to identify potential sales opportunities.
• Provide introductory service information and pricing guidance within established parameters.
• Assist with preparing quotes, proposals, and service agreement documentation.
• Submit completed documentation to the appropriate internal teams for review or next steps.
• Maintain accurate call notes, activity tracking, and opportunity updates in CRM systems.
• Follow defined sales processes, scripts, and outreach guidelines.
• Coordinate with Inside Sales Specialist II, Customer Experience Specialists, and other internal teams as needed.
• Respond to customer inquiries in a timely and professional manner.
• Support customer onboarding by ensuring documentation is complete and accurate.
• Learn company services, pricing structures, and sales tools.
• Meet individual activity-based performance expectations (calls, follow-ups, documentation accuracy).
• Perform other related duties and sales support tasks as assigned.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Sales, Marketing, or related field preferred
• 0-2 years of inside sales, customer service, call center, or related experience
• Interest in developing a career in sales or account management
• Ability to make outbound calls and handle inbound customer inquiries professionally
• Strong verbal and written communication skills
• Basic proficiency with CRM systems (Hubspot or equivalent) and Microsoft Office (Excel, Word, Outlook) or willingness to learn
• Attention to detail and ability to complete accurate documentation
• Strong organizational and time‑management skills
• Ability to follow defined processes and accept coaching and feedback
• Customer‑focused mindset with a willingness to learn
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Sage 100 and MAS 90 experience a plus.
• Knowledge of Accounts Receivable and general accounting procedures.
• Able to handle large amounts of paperwork.
• Excellent interpersonal skills.
• Strong organizational skills and can effectively prioritize multiple tasks

WRM is dedicated to fostering a diverse and inclusive workplace. We offer equal employment opportunities regardless of race, religion, gender, age, sexual orientation, veteran status, or disability.

CERTIFICATIONS:

N/A

QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Sales, Marketing, or related field preferred
• 02 years of inside sales, customer service, call center, or related experience
• Interest in developing a career in sales or account management
• Ability to make outbound calls and handle inbound customer inquiries professionally
• Strong verbal and written communication skills
• Basic proficiency with CRM systems (Hubspot or equivalent) and Microsoft Office (Excel, Word, Outlook) or willingness to learn
• Attention to detail and ability to complete accurate documentation
• Strong organizational and time management skills
• Ability to follow defined processes and accept coaching and feedback
• Customer focused mindset with a willingness to learn
• Ability to work effectively in a fast paced, team oriented environment
• Sage 100 and MAS 90 experience a plus.
• Knowledge of Accounts Receivable and general accounting procedures.
• Able to handle large amounts of paperwork.
• Excellent interpersonal skills.
• Strong organizational skills and effectively prioritize multiple tasks. 

EQUAL EMPLOYMENT:

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.