Specialist, Implementation

Posted 2 Hours Ago
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Hiring Remotely in Mexico City, Ciudad De México, MEX
Remote or Hybrid
Junior
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
We are a global technology company in the payments industry.
The Role
Support end-to-end customer payment-processing implementations by assessing needs, coordinating projects, guiding customers through Mastercard rules and documentation, managing parallel initiatives, and supporting project reviews, reporting, KPIs, roadmaps, process improvements, and staff training. The role requires technical understanding of networks, applications, payment transaction lifecycles, Mastercard processing systems, and host-interface testing, along with strong communication and project management skills. Occasional domestic travel is required.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Implementation
Job overview:
In this role, the manager will support the lifecycle of a large portfolio, leading project-level reviews, optimizing standards, identifying areas for improvement, reporting analyses, and training staff members. The PPMO should be focused on specific customer or customers' portfolio and get familiar with their technology and challenges. The portfolio manager should not only be comfortable talking with high-level business leaders about individual portfolios but also helping us to define KPIs and create for that specific customer and produce/maintain a customer roadmap.
Major Rol Accountabilities: • Provide end-to-end project execution throughout processing implementation projects. • Assess and document customer needs and according to implementation activities. • Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology. • Guide customers through applicable MasterCard processing rules, specification and documentation • Identify appropriate processing implementation support documentation (contracts, agreements, forms etc...) to be provided by customers, • Handle multiple customer processing implementation projects in parallel.
All about you:
Education:
Bachelor's degree in information technology, Computer Science, Exact Sciences, Business or equivalent work experience.
Knowledge / Experience: • One to three years of "Information Technology" system knowledge, with basic understanding of network technology, applications, and project management. • Understanding of payment transaction processing and industry business principles. • Understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Understanding of the 4-party model and the full transaction lifecycle for MasterCard brands
Skills/ Abilities: • Ability to interact well with the customer • Good verbal and written communication skills • Self Starter with a desire to learn independently • Good project management skills • Ability to manage change in a technical work environment • Ability to understand theory /principles and apply it in the environment • Ability to work as a part of a cross functional team
Work Conditions: Occasional domestic travel"
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required

  • Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience
  • One to three years of information technology system knowledge
  • Basic understanding of network technology, applications, and project management
  • Understanding of payment transaction processing and industry business principles
  • Understanding of Mastercard payment processing systems, formats, and customer host interface testing services
  • Understanding of the four-party payment model and full transaction lifecycle for Mastercard brands
  • Ability to interact effectively with customers
  • Strong verbal and written communication skills
  • Ability to manage change in a technical work environment
  • Ability to work as part of a cross-functional team

What the Team is Saying

Jenny
Mastercard

Mastercard Compensation & Benefits Highlights

  • Retirement Support Retirement plans are presented as best-in-class with a high company match on 401(k) or local equivalents. Career materials and U.S. postings consistently highlight retirement matching as a standout feature.
  • Leave & Time Off Breadth U.S. postings describe generous paid time off including vacation, personal days, holidays, sick/safe time, and additional bereavement leave. A hybrid policy and a limited “work from elsewhere” option further support time away.
  • Parental & Family Support Company pages state a global minimum of 16 weeks of paid new-parent leave across birth, adoption, and foster, plus family-building assistance where permitted. Mental-health resources and caregiving supports are also emphasized.

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The Company
HQ: Purchase, NY
38,800 Employees
Year Founded: 1966

What We Do

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Why Work With Us

We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.

Typical time on-site: 3 days a week
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