The Role
Provides administrative support for global hardware warranty and support operations. Responsibilities include managing service provider processes, warranty logistics, stock and asset registration, purchasing, invoicing, and related administration. The role supports a global AI-based processing partner during US working hours, delivers customer service, improves processes and response times, and coordinates with internal and external partners.
Summary Generated by Built In
The Specialist I, Support Operations role is to provide administration services for Warranty and Support on Promethean’s Hardware products. Supporting our third-party Global AI based processing partner within US working hours.
This role is to provide the best customer service through Service Provider process administration, asset registration, stock management, logistics, invoicing, purchasing, warranty processes and general administration support.Base annual salary: 60,600 PLN - 75,700 PLN + eligibility for the annual bonus
Working hours: 2pm - 10pm CET / UTC+1
Job Duties and Responsibilities:
- Be part of a team that effectively administers warranty processes for:
- Global Warranty Service administration and processes
- Global Service Provider Processes
- Global Warranty Logistics Processes
- Global Warranty Stock Management
- Ensure excellent customer service, constantly striving to improve processes and response times for the customer.
Job Skills and Qualifications:
- 0-1 years’ experience in General administration
- Knowledge with Microsoft packages (Excel)
- Some knowledge of Salesforce.com and ERP systems.
- Good team worker with a proven ability to manage own time effectively.
- Self-motivated with the ability to work to strict deadlines, while multitasking.
- Good clear communication skills (verbal & written)
- Flexible, positive, and creative approach to work and meticulous attention to detail
- Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
- Relevant administration qualifications
- Experience of leading projects
- Experience of logistics, stock management & warehouse processes an advantage
Skills Required
- 0–1 years of experience in general administration
- Knowledge of Microsoft packages, including Excel
- Some knowledge of Salesforce.com and ERP systems
- Ability to work effectively as part of a team and manage time independently
- Self-motivated, able to meet strict deadlines and multitask
- Good verbal and written communication skills
- Flexible, positive, creative, and detail-oriented approach
- Ability to build collaborative relationships and demonstrate tact, diplomacy, and interpersonal skills
- Relevant administration qualifications
- Experience leading projects
- Experience with logistics, stock management, and warehouse processes
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The Company
What We Do
For over 20 years, learning has been, and always will be what fuels Promethean's passions. It represents the highest order contribution that we can make to improving the societies in which we live. We believe that the purpose of technology is not simply about automating the teaching and learning process, but to inspire and empower every student.
