Specialist, eCommerce (D2C)

We are looking for a digitally savvy and commercially driven professional to manage the end-to-end business operations for Levi.in, a key pillar of Levi’s India DTC growth strategy. This role will own day-to-day and monthly business planning, website merchandising, consumer experience, promotional execution, inventory coordination, and performance tracking. Working closely with Digital Marketing, Merchandising, Planning, Supply Chain, Finance, Analytics, and external technology partners, you will drive revenue growth, optimize the digital funnel, and continuously enhance the website and app experience. If you are data-driven, customer-focused, and thrive in a fast-paced ecommerce environment, this role offers an opportunity to shape the growth of Levi’s digital business in India.

About the role

• Own the day-to-day and monthly operations of Levi.in, driving overall business health across revenue, conversion, consumer experience, profitability, inventory, and service metrics.
• Own website merchandising and brand presentation, including product catalog, pricing, PDP content, imagery, attributes, keywords, and product descriptions.
• Plan and execute weekly and monthly website merchandising calendars in partnership with Marketing, Pricing, Retail Merchandising, and Planning teams.
• Use web analytics, funnel performance, and consumer behavior insights to optimize product placement, navigation, search, recommendations, and overall website experience.
• Drive key ecommerce KPIs including Net Revenue, Conversion, Add-to-Cart, Checkout, NPS, CSAT, App Share, and other funnel and consumer experience metrics.
• Partner with Marketing and external agencies to monitor performance marketing campaigns and recommend interventions based on business performance and consumer insights.
• Coordinate with Pricing and Finance teams to optimize promotions, markdowns, offer codes, and discount strategies in line with business targets and profitability.
• Partner with Merchandising, Warehouse, and Distribution teams to optimize inventory availability, minimize stock-outs, and drive timely replenishment of fast-selling products.
• Monitor and analyze returns, DTO, RTO, cancellations, and consumer service metrics to identify root causes and drive corrective actions.
• Conduct competitor and market analysis across pricing, promotions, consumer experience, and ecommerce best practices to identify opportunities for growth.
• Ensure timely and accurate business reporting in partnership with MIS and Analytics teams, including daily sales, hourly sales tracking, funnel analysis, inventory, and returns reporting.
• Manage relationships with key technology and ecommerce partners to ensure smooth platform, catalog, checkout, customer support, and logistics operations.
• Drive continuous improvements across the website and mobile app to enhance product discovery, personalization, consumer experience, and business performance.

About you

• Experience & Background: Graduate with 3+ years of experience in ecommerce, digital retail, website operations, or a related commercial function, preferably within retail, apparel, or consumer brands.
• Ecommerce Expertise:Strong understanding of ecommerce operations, website merchandising, consumer journeys, key sales events, and digital retail performance.
• Commercial & Analytical Acumen:Ability to analyze sales funnels, consumer behavior, revenue, conversion, inventory, and promotional performance to drive actionable business decisions.
• Consumer Experience: Strong understanding of website UX, product discovery, customer journeys, and service metrics with a passion for creating seamless digital experiences.
• Planning & Execution: Strong planning and execution skills with the ability to manage multiple priorities, critical sales events, and time-sensitive business requirements.
• Inventory & Demand Management: Understanding of demand planning, inventory availability, replenishment, and the impact of stock health on ecommerce performance.
• Partner Management: Ability to effectively manage external technology, logistics, agency, and ecommerce partners while driving accountability against agreed SLAs.
• Stakeholder Management:Strong collaboration skills with the ability to work effectively across Digital Marketing, Supply Chain, Merchandising & Planning, Finance, Analytics, and other business teams.
• Problem Solving: Strong ownership, attention to detail, commercial judgment, and ability to independently identify and resolve business issues in a fast-paced environment.

Benefits

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:
• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi’s products

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We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.