Specialist - Domain Services

Location: Nova Scotia, Remote

At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Join our team 

We're looking for someone who excels at reading and interpreting NIC documentation, understanding registry-specific requirements, and navigating local presence rules across different ccTLDs, showing a self-directed approach to research when encountering unfamiliar domains. The right person adapts quickly to frequent registry rule changes and proactively seeks answers from registry websites, vendor documentation, and industry resources, demonstrating both technical competence and the problem-solving initiative essential for managing complex corporate domain fulfillment operations. If you're someone who enjoys the technical puzzle of domain operations, takes ownership of resolving issues independently, and thrives in an environment where every ccTLD brings unique challenges, we'd love to hear from you.

What you’ll get to do… 

• Manage corporate domain operations – Process registrations, renewals, and transfers across multiple ccTLDs and registries, ensuring compliance with registry-specific requirements and local presence rules
• Master registry expertise and troubleshooting – Research NIC documentation, stay current with registry rule changes, and independently resolve stuck orders, authorization issues, and technical roadblocks using vendor resources
• Coordinate multi-vendor systems – Work across registrar portals, vendor support teams, and multiple interfaces to fulfill complex domain requirements
• Drive operational excellence – Maintain accurate records in JIRA, create Excel reports for metrics and renewals, identify process improvements, and support automation initiatives
• Collaborate cross-functionally – Partner with Client Services on escalations, coordinate with Engineering on enhancements, and communicate technical requirements to stakeholders 

Your experience should include… 

• 3+ years in domain operations or fulfillment – Hands-on experience processing domain registrations, renewals, and transfers, preferably in a registrar, corporate domains team, or wholesale domain environment
• Experience with ccTLD and registry knowledge – Practical understanding of country code domain requirements, experience navigating registry-specific rules (local presence, authorization codes, documentation requirements), and familiarity with both thick and thin registry models
• Technical systems proficiency – Comfortable working with registrar portals, EPP-based systems, JIRA for order tracking and issue management, and CRM or vendor management interfaces
• Excel and data management skills – Intermediate to advanced Excel capabilities for reporting, metrics calculation, data analysis, and creating operational dashboards to track fulfillment performance and renewal rates
• Strong DNS fundamentals – Solid understanding of DNS concepts, nameserver configurations, WHOIS lookups, and how domain registration connects to DNS propagation and resolution
• Self-directed problem-solving – Demonstrated ability to independently research registry documentation, troubleshoot stuck orders, diagnose technical issues, and find answers without constant hand-holding when encountering unfamiliar domain extensions
• Vendor coordination experience – Track record of working with external vendors or service providers, managing portal access, coordinating support tickets, and maintaining productive working relationships to resolve operational issues

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.