Specialist 3, Government Affairs

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the Company's franchising and compliance responsibilities. Reviews, coordinates and interprets legal documents, such as franchises and any other franchise-related agreements and contracts entered into, for the purpose of compliance and conformity to Company standards and requirements. Supports implementation of activities designed to build relationships with elected officials and state agencies. Manages specific, structured projects. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Assists in the development of policies and programs to ensure organizational awareness of government legislation and/or regulatory issues that affect the organization and respond to same.
• Ensures that the organization's interests are represented and protected in legislative proceedings and in the development of market rules and procedures.
• Prepares and organizes forums and gatherings with government officials to exchange ideas and information on business activities and potential legislation that may affect the organization.
• Coordinates the preparation and distribution of the following reports to state and regulatory bodies on a monthly, quarterly and annual basis: customer service, regulatory compliance, outages, complaints and updates.
• Reviews, interprets and communicates the meaning of the terms and conditions of franchises, franchise-related agreements and other contracts for implementation by the field to ensure compliance with company commitments.
• Oversees franchise-required construction and installation of complimentary cable service to public buildings, including the negotiation of any additional terms and conditions with Local Franchising Authorities (LFAs). Provides advice as necessary to field engineering, accounting and construction.
• Creates and manages FCC and franchise-required LFA notifications, as well as franchise-required monthly, quarterly and annual reporting.
• Acts as Company liaison to LFAs for information and escalated franchise-related issues.
• Works with outside survey and research companies to develop franchise-required customer satisfaction and ascertainment survey tools.
• Manages special projects related to Community Affairs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Government Affairs, Negotiation, Relationship Building

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.