🚀 IGAMING TEAM MANAGER
Description
Imagine Live is looking for an experienced iGaming Team Manager to lead and develop a high-performing team within our live operations environment in Madrid.
This role is responsible for driving team performance, ensuring operational excellence, and fostering a positive and motivated work culture.
The position is shift-based.
Responsibilities
- Lead, coach, and develop team members to achieve high performance and continuous improvement
- Set clear team goals and KPIs, monitoring progress and ensuring targets are met
- Provide regular, constructive feedback and performance evaluations
- Oversee daily team operations, ensuring compliance with procedures and quality standards
- Monitor team performance, including technical skills, attendance, and presentation standards
- Identify training needs and support ongoing development initiatives
- Act as a key point of contact between the team and management
- Foster a positive, collaborative, and motivating team environment
Qualifications
- Proven experience in team leadership, ideally within iGaming, customer support, or live operations environments
- Fluency in English and Spanish (Portuguese is a plus)
- Strong leadership, communication, and interpersonal skills
- Ability to manage performance, motivate teams, and handle challenges effectively
- Excellent organizational and problem-solving skills
- High level of reliability, integrity, and accountability
- Flexibility to work shifts
What we offer
- Competitive salary
- Dynamic and international work environment
- Career growth opportunities
- Ongoing training and development
- Supportive and collaborative team culture
Skills Required
- Proven experience in team leadership, ideally within iGaming, customer support, or live operations environments
- Fluency in English and Spanish (Portuguese is a plus)
- Strong leadership, communication, and interpersonal skills
- Ability to manage performance, motivate teams, and handle challenges effectively
- Excellent organizational and problem-solving skills
- High level of reliability, integrity, and accountability
- Flexibility to work shifts
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers. At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners. Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more. Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta. Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020. 18+ | https://www.begambleaware.org/ | Please Gamble Responsibly
