Spa Receptionist

Description

JOB OVERVIEW

Coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintain Forbes Travel Guide and 4 Diamond Service Expectations. 

ESSENTIAL JOB FUNCTIONS

1. Answer multi-line telephone within three rings.
2. Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed.
3. Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies.
4. Assist in conducting monthly inventory control counts.
5. Maintain organization and cleanliness of Front Desk and retail displays.
6. Maintain quiet room amenity levels by maintaining and organizing:

• Liquid supplies.
• Paper supplies.
• Food supplies.
• Reading materials.
• Overall room cleanliness.

7. Clean lockers and maintain locker room amenity levels such as:

• Full liquid supplies.
• Vanity supplies.
• Paper supplies.
• Overall room cleanliness.

8. Bill retail purchases and gift certificates.

• Assist guests in purchasing options.
• Create gift certificates through Microsoft Office Word document.
• Appropriately in-put gift certificates through POS.
• Maximizing Spa space.
• Up-selling services.
• Scheduling by seniority.
• Repeating reservation back to guest.
• Following-up with an additional phone call or room message the day before treatments.
• Billing appointment by room charge, city ledger, credit card, cash or check.  

9. Demonstrate a “Yes I Can” attitude at all times.

10. Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions.

11. Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.

12. Report maintenance repairs as needed to Engineering. 

13. Provide Spa tours.

14. Contribute to overall resort team effort by completing additional duties as assigned.

WORK ENVIRONMENT

Boar’s Head Spa

Requirements

Essential

1. Strong communication skills, both oral and written. 
2. Computer knowledge and experience. 
3. Ability to work 5-7 days per week in rotational shifts, including holidays and weekends.
4. Proven ability to:
5. Work independently.
6. Understand guest’s service needs and solve them proactively.
7. Work effectively with managers and co-workers.
8. Protect guests’ property and confidentiality.
9. Work under stress in a fast-paced environment.

Desirable

1. At least 2 years of customer service experience, preferably in a Spa or Resort environment.
2. Previous cash handling experience.

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.