Southwest Regional Manager

This Is How We Fly 

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. 

About the Role:  

The Regional Manager in Airport Services oversees multiple station operations within the Southwest region and ensures safe, reliable, and consistent execution of the JSX airport experience. This role provides leadership to station leaders, drives operational performance, supports crewmember development, and ensures compliance with company standards, regulatory requirements, and service expectations. 

You will partner cross-functionally to improve operational efficiency, staffing readiness, and Customer experience while preparing stations and leaders for future growth. 

A Day in the Life: 

Your day will be dynamic and fast-paced, centered around leading multiple stations, supporting operational performance, and ensuring a seamless Customer experience across your region. Additional responsibilities include: 

• Oversee daily operations across multiple assigned stations 
• Ensure stations are operationally prepared and adequately staffed 
• Monitor operational performance and support improvement plans 
• Provide guidance during irregular operations and operational disruptions 
• Maintain consistent execution of company procedures and service standards 
• Conduct station visits and operational reviews 
• Coordinate with OCC, Commercial, Training, and other departments to improve performance 
• Coach and develop Station Managers and Supervisors 
• Support leadership succession and internal promotion readiness 
• Provide performance feedback and support corrective action processes 
• Promote a positive and accountable team culture 
• Ensure compliance with company policies and regulatory requirements (FAA, TSA, DOT) 
• Monitor safety practices and reinforce safety culture 
• Review and approve station expense reports 
• Maintain relationships with airport partners and vendors 

 

Why You’ll Love This Role: 

• Lead at Scale: You’ll have ownership over multiple stations and directly impact operational success across the network. 
• Develop Future Leaders: You’ll coach and mentor frontline leadership, shaping the next generation of JSX leaders. 
• Make a Tangible Impact: Your leadership directly influences safety, performance, and the Customer experience. 
• Dynamic Environment: No two days are the same—you’ll solve real-time operational challenges and drive continuous improvement. 

 

What Makes a Successful Regional Manager? 

We’re looking for someone who is: 

• Operationally Focused: You understand how to drive performance across multiple locations while maintaining consistency. 
• People-First Leader: You develop, coach, and inspire leaders to perform at their best. 
• Decisive: You make sound, timely decisions—especially in high-pressure operational environments. 
• Collaborative: You work cross-functionally to align teams and drive results. 
• Strategic: You balance short-term execution with long-term operational planning. 
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve. 

Required Experience: 

• 3+ years leadership experience in aviation, airport, or operations environment 
• Experience overseeing multiple teams or locations 
• Experience supervising leaders or supervisors 
• Experience interacting directly with customers or operational partners 
• Airport or transportation operations experience 

Preferred Experience: 

• Airline, charter, or FBO operations leadership 
• Experience supporting multiple stations or locations 
• Experience implementing operational programs or process improvements 
• Budget exposure or operational planning involvement 

 

Skills, Licenses, & Certifications: 

• Must be a U.S. Citizen to perform security screening duties in accordance with applicable Federal regulations 
• Valid driver’s license required 
• Strong operational leadership and decision-making skills 
• Experience with coaching and leadership development 
• Ability to coordinate across departments and stakeholders 
• Strong communication, conflict resolution, and problem-solving skills 
• Ability to analyze performance data and implement improvements 

 

Pay & Perks: 

Compensation is $90,000 to $100,000 annually. This was established after performing market research and is aligned with our approach to compensation. 

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.  
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 
• 401(k) match: 50% of your first 8% 
• Generous PTO: Take time to recharge with our flexible PTO plan. 

 

Additional Information: 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). 

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. 

 

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary! 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.