Responsibilities :
Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements . Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.
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Lexmark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lexmark and has not been reviewed or approved by Lexmark.
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Healthcare Strength — Healthcare offerings include medical, dental, and vision coverage, with an onsite wellness center at the Lexington headquarters providing flu shots and same‑day sick visits. Wellbeing resources such as a health and wellness portal and incentives further reinforce the package.
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Leave & Time Off Breadth — Time-off policies include unlimited vacation for many U.S. roles (with noted exceptions), plus paid holidays and sick leave. Additional paid volunteer days provide extra flexibility for personal and community commitments.
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Parental & Family Support — Family supports include generous parental leave, adoption assistance, and an onsite childcare center at the Lexington campus. External recognition for family‑friendly practices underscores the emphasis on caregivers.
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Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
