Solutions Engineering Manager

Job Summary

At Authentica, we are committed to delivering cutting-edge Education Intelligence Solutions that empower our customers. We are seeking a highly skilled and education-driven Solutions Engineering Manager with deep engineering expertise to lead our intelligence management and data integration efforts. This role is a dynamic blend of technical leadership, customer engagement, and cross-functional collaboration. The ideal candidate will work closely with customers, internal teams, and offshore developers to design and implement high-impact solutions that exceed expectations and drive innovation.

Key Responsibilities

Leadership & Strategy

• Lead, mentor, and manage a team of offshore professional services developers, ensuring continuous technical and professional growth.
• Drive the strategic vision for Education Intelligence Solutions, ensuring alignment with both customer needs and Authentica's goals.
• Champion best practices for intelligence management, data integration, and security to enhance the customer experience.

Customer Engagement & Solution Engineering

• Act as the primary technical point of contact for customers, working closely to understand their requirements and challenges.
• Translate customer needs into scalable, high-performance solutions using the latest intelligence-driven integration technologies.
• Deliver expert guidance and hands-on support to customers, ensuring seamless implementation and adoption.

Technical Execution & Collaboration

• Work closely with engineering teams to design, enhance, and advance the platform’s capabilities for delivering Education Intelligence Solutions, including data integration and management.
• Oversee the implementation of intelligence-driven data pipelines, ETL processes, and API integrations, ensuring adherence to best practices and industry standards.
• Troubleshoot and resolve integration challenges, proactively identifying opportunities for optimization in education intelligence applications.

Process Improvement & Innovation

• Establish and refine best practices for delivering Education Intelligence Solutions, ensuring security, compliance, and sustainability.
• Stay ahead of industry trends and emerging technologies, incorporating innovative solutions into our platform and services.
• Foster a culture of continuous improvement, automation, and efficiency in the education intelligence space.

Qualifications & Skills

Required:

• Proven experience in solutions engineering, Intelligence Management with valued data integration solutions, or software development management.
• Strong leadership experience, including managing offshore development teams and working in a global environment.
• Extensive experience working directly with customers in a technical implementation or professional services capacity.
• Hands-on expertise with ETL processes, APIs, cloud-based data platforms, and integration frameworks.
• Strong data analytics skills, to include proficiency in SQL or other scripting languages, for troubleshooting and optimization.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience with project management methodologies (Agile, Scrum, Kanban, etc.).
• Background in customer-facing technical roles such as professional services or solutions architecture.
• General knowledge of Python with an understanding of data transformation techniques.

Preferred:

• Understanding of Databricks (deployment, integrations, security)
• Experience with enterprise SaaS applications and cloud platforms (AWS, Azure, GCP).
• Familiarity with data governance, security, and compliance best practices.

Why Join Us?

At Authentica, we foster a culture of innovation, collaboration, and continuous learning. As a Solutions Engineering Manager you will have the opportunity to make a significant impact, driving both technical excellence and customer success. If you are passionate about engineering solutions that matter and thrive in a customer-centric environment, we encourage you to apply!
Authentica Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.  We provide a workplace free from discrimination and harassment, and where employees are treated with respect and dignity. Our employment decisions are based on business needs, job requirements, and individual qualifications. 

We encourage candidates from all backgrounds to apply, as we believe a diverse workforce brings a variety of ideas, perspectives, and experiences that enhance our ability to meet the needs of our customers and drive innovation. 

Applicants must be authorized to work for any employer in the United States. We are unable to provide sponsorship or assume responsibility for employment Visa sponsorship.