Solutions Engineering works closely with Customer Success and are responsible for understanding, representing and delivering outstanding customer services to standard clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team feedback to the business core requirements and opportunities discovered with the intention to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
In this role, you will be a key technical resource and advisor across InfoSum’s product suite for prospective customers in the UK. Your work will include contributing to sales presentations, providing product demonstrations, workflow modeling, solution design, and ensuring our customers fully grasp the value and benefit they can unlock from the InfoSum platform. At the deal close stage, you will partner with our Client Success and Sales team to turn these solutions into reality, providing detailed documentation to guide our Implementation team and providing ongoing technical leadership.
Requirements
- 2+ years in a technical SaaS pre- or post-sales role.
- Previous experience in client-facing technical consulting, solutions architecture, implementation and/or sales engineering within a B2B software, SaaS, martech or data technology business.
- Demonstrable knowledge of the inner workings of the marketing and advertising world, and the needs of advertisers, media owners and data companies within it.
- Hands-on familiarity with data query languages, data warehouses, or databases (i.e. Amazon S3, Google Cloud, Microsoft Azure, SQL).
- Exceptional presentation skills and communication skills with the ability to engage with and translate between technical experts and key business decision makers.
- Excellent long-term client relationship management capabilities in conjunction with strong project management skills.
Benefits
As well as working as part of an amazing, engaging and collaborative team, we offer our staff a wide range of benefits to motivate them to be the best they can be! Here’s an overview of everything we offer right now!
You will receive:
- A competitive salary based on your experience and ability to perform in role
- 25 days annual leave (excluding bank holidays)
- 8% pension contribution
- Private health care
- Fantastic corporate discounts and mental wellbeing support via Perkbox, including a top of line EAP.
- Salary sacrifice schemes
We have fantastic offices in Basingstoke and London complete with a fully stocked fridge / snacks and catered lunches 2 times a week.
We also reward our teams with monthly socials, half day Fridays during the summer months of July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.
Top Skills
What We Do
InfoSum is the world’s leading data collaboration platform empowering companies to deliver better customer experiences while prioritizing customer privacy. Using patented, privacy-first technology, InfoSum connects customer records between and amongst companies, without moving or sharing data. Since launching the platform in 2019, global customer-oriented companies across financial services, CTV, retail, healthcare, gaming, and entertainment trust InfoSum to seamlessly and compliantly deliver better customer experiences.
InfoSum was founded in 2015 with a vision to connect the world’s data without ever sharing it. The company has multiple patents, protecting its invention of the ‘non-movement of data.’ InfoSum is based in the US, UK and CE and is poised for exponential growth in 2021, with a Series A investment, and a rapidly expanding client base.
