Job Title: Solutions Engineer
Location: U.S. Eastern Time Zone (Remote)
About FusionAuth
FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.
Job SummaryYour Role: The Hero of Solutions Engineering
As a Solutions Engineer, you’ll be the trusted sidekick to our Account Executives, demonstrating the magic of FusionAuth. You’ll lead technical interactions, demos, and problem-solving sessions to showcase the true potential of our solutions. You’ll be responsible for delivering the technical win alongside the AE, who is responsible for timeline, budget, and legal agreement.
Responsibilities
- Engage Prospects: Conduct demos, design sessions, architecture reviews, workshops, and onboarding sessions.
- Support Implementation: Help prospective customers with FusionAuth configuration, implementation, and deployment.
- Build Value Propositions: Engage with both technical and non-technical employees at various levels to build strong value propositions.
- Collaborate with Teams: Work closely with marketing and engineering teams to develop sales campaigns targeting developers.
- RFPs and Security: Contribute to RFPs and security questionnaires.
- Event Participation: Represent FusionAuth at meetups, conferences, and events to promote and sell our solutions.
- Technical Leadership: Lead technical workshops, webinars, and training sessions for customers and internal teams.
- Pre-sales Support: Collaborate with the sales team to understand customer requirements and provide pre-sales technical support.
- Solution Design: Work closely with customers to understand their business needs and design tailored solutions using FusionAuth.
- Customer Advocacy: Act as a customer advocate, ensuring their needs are communicated and addressed by the product and engineering teams.
- Proof of Concept: Develop and present proof-of-concept projects to demonstrate FusionAuth capabilities and fit.
- Technical Documentation: Create and maintain comprehensive technical documentation for both internal and external audiences.
- Product Feedback: Gather customer feedback and work with the product team to influence the product roadmap.
Qualifications
- Dev XP: 4+ years in Development/Engineering
- SE XP: 2+ years in Sales/Solution Engineering, with a strong emphasis on engineering.
- Technical Skills: Proficient in coding and creating example applications/scripts using FusionAuth.
- Client Facing 2+ years of client-facing experience with great customer service skills and a genuine desire to help people.
- IAM Knowledge: 1+ years of hands-on experience with OAuth, SAML, OIDC, MFA, and SSO.
- Communication: Strong written and verbal communication skills.
- Diagramming: Ability to understand and document complex interactions and integrations using standard diagrams (workflow, UML, object, interaction, etc.).
- Mindset: Growth mindset, forever learner, enthusiastic polyglot.
- Cloud Platforms: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- DevOps Knowledge: Familiarity with DevOps practices and tools such as Docker, Kubernetes, Jenkins, etc.
- APIs and Integrations: Strong understanding of APIs, web services, and integration techniques.
- Security Compliance: Knowledge of security compliance standards such as GDPR, HIPAA, SOC2 etc.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess complex customer environments.
- Technical Certifications: Relevant technical certifications (e.g., AWS Certified Solutions Architect, CISSP, etc.) are a plus.
- Location: Based in U.S. Eastern Time Zone
Compensation
- $140,000 to $190,000 expected OTE range* (70/30 split)
What the Team is Saying
What We Do
FusionAuth builds software for developers needing to add authentication to their software products. It's a big problem - every application needs authentication, but building it yourself is a complex distraction. We distribute our free Community software through word-of-mouth reputation to software developers worldwide. We nurture and support the software development communities, taking their input to give "Devs" the features they need for secure and convenient Customer Identity and Access Management. And we've built a fast growing business by offering paid plans and hosting with higher end features and support.
It's Product Led Growth at its best. Start with the free version, then when your business depends on customers logging into your application, upgrade to our full featured plans. Over 3,000 companies already have..
Why Work With Us
FusionAuth is a founder-led, self-funded, profitable company. We have a culture of software developers ("Devs") building great software for use by other Devs, the way they want to see it. We don't have outside investors so we control the attitude, the schedule, and direction of the company to match our mission - Auth. Built by Devs, for Devs.
Gallery
FusionAuth Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Westminster, CO office is a hybrid, a place for in-person collaboration. Local employees are in 1-3 times/week. Remote employees every few months.
