Solutions Engineer (Middle/Senior)

Join Amity Solutions!

At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises.

With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise AIChatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture.

Hundreds of enterprises, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

Explore more about us at: https://www.amitysolutions.com

Your impact: 

The Senior Solutions Engineer role is a leadership position that is responsible for leading and mentoring the solutions engineer team members, as well as providing technical expertise, solution consultant and support to the sales team, the implementation and customers. He/she is also responsible for ensuring that the team is equipped with the necessary technical skills and knowledge to provide effectively to the team.

Your team: 

• The Solutions engineer team is responsible for the sales process by providing technical expertise and support to the sales team. 
• The main responsibility is to assist sales representatives in understanding the technical aspects of the company's products and services, and how they can be used to meet customer needs. 
• We also help to create and deliver presentations, tech proposals and product demonstrations, and provide technical information and answers to customer questions. 
• Additionally, we conduct research on new technologies and products, and stay up-to-date on industry trends to provide the sales team with relevant information to close deals. 
• We work closely with other departments, such as the implementation team, engineering, product management, and customer support teams to ensure that the company's products and services are well-positioned in the market and deliver the project smoothly. 
• We are also responsible for ensuring that sales teams are equipped with the necessary technical skills and knowledge to sell the company's products and services effectively.

Your day-to-day responsibilities: 

• Collaboratively with customers (Enterprises and SMEs) for gathering business requirements, provide technical solutions to solve client use cases, do man-day and total cost estimation for project development.
• Work closely with sales team in regards to technical proposals and pitches to enterprise customers
• Put together technical cases (diagram, RFP, and proposals) for the sales teams to support their proposals
• Provide consultation to the customers on product best practices, use cases, customization, on-boarding, and to be 2nd tier on tech support for investigating cases (need some coding) before escalating to product and engineering team.
• Ensure that the company’s services can meet the customer’s requirements
• Initiate, coordinate, implement proof-of-concepts, do basic training with customers
• Working closely with Professional service teams for Kick-off meetings and Implementing phase.
• Work closely with the Product/Engineering team for feedback, customer requests, improvement.
• Initiate/Maintain development for Demo apps and Beta services under the Professional service team.
• Building and maintaining strong relationships with key customers, partners and stakeholders.

Your ideal profile: 

• Background in software sales/pre-sales engineering role experience
• Sales or pre-sales experience in enterprise, retail or financial services verticals
• At least 1-3 years of programming experience on at least one of the following stacks: Javascript, NodeJS, Python, ReactJS, VueJS, NextJS
  - Mobile skills such as Swift, Kotlin, React-native, Flutter a plus
• Experience, utilizing, understanding and implementation of RESTful, SOAP and SDK API (Bot and etc.)
• Experience using database (eg. ElasticSearch, MongoDB, etc.)
• Understanding of IT networking, infrastructure, cloud platforms (such as AWS, GCP, Firebase,Azure) and security.
• Strong verbal and written skill in Thai and English language
• Very strong communication and client management skills
• Ability to explain complex information in simple and clear terms to a non-technical person
• Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment

What’s in it for you: 

Check out more about our company, Bangkok team and our benefits - https://www.amity.co/career/ba... ready to apply? 

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