Solutions Engineer / Business Operations Analyst - Mexico

GoFleet / ZenduIT develops AI-powered cameras, GPS tracking, asset monitoring, and connected fleet management solutions that help organizations operate safer, smarter, and more efficiently. Our solutions are trusted by fleet operators across North America, with a rapidly expanding presence throughout Latin America.

• Conduct customer discovery to understand operational needs and design tailored fleet technology solutions.
  

• Lead deployments from planning through go-live, including project management, fulfillment, installation, onboarding, user training, and stabilization.
  

• Help establish and continuously improve deployment playbooks for Mexico, Brazil, Colombia, and future LATAM markets.
  

• Develop expertise across the complete product portfolio, including AI dash cameras, GPS tracking, asset tracking, and indoor positioning solutions.
  

• Collaborate closely with Sales, Customer Success, Product, Support, Fulfillment, and Marketing teams.
  

• Identify process improvements and implement scalable solutions that enhance future deployments.
  

• Deployments are completed on time, within scope, and with minimal rework.
  

• Hardware fulfillment is accurate and delivered on schedule.
  

• Customers achieve value quickly with minimal follow-up support.
  

• Deployment processes and documentation continuously improve.
  

• Proven ability to build scalable systems and improve operational processes.
  

• Strong practical experience using AI tools while applying independent judgment and validation.
  

• Demonstrated ownership and accountability across cross-functional teams.
  

• Excellent organizational skills with the ability to manage multiple deployments across different countries.
  

• Customer-focused mindset with strong analytical and problem-solving abilities.
  

• Confidence to manage expectations and communicate realistic project timelines.
  

• Fluent in English and Spanish (required).
  

• Portuguese proficiency is a strong asset.
  

• Willingness to travel regularly throughout Mexico, Brazil, Colombia, and other LATAM regions.
  

Experience in one or more of the following:

• Solutions Engineering within the telematics or fleet management industry.
  

• Sales Engineering for fleet camera or connected vehicle solutions.
  

• Technical Deployment or Project Management for security or AV integration projects.
  

• Implementation Engineering within a B2B SaaS and hardware environment supporting regional LATAM customers.
  

We leverage AI and automation throughout our business. Team members are expected to use AI responsibly while applying critical thinking, professional judgment, and appropriate review to all AI-assisted work.

GoZen Intelligence is an Equal Opportunity Employer. Accommodation is available upon request throughout the recruitment process in accordance with applicable employment standards.

• Lead solution deployments across an entire region with opportunities to grow into LATAM leadership.
  

• Work with innovative AI-powered hardware and software solutions that customers depend on every day.
  

• Join a collaborative, cross-functional team where your ideas directly improve how we operate.
  

• Enjoy a hybrid work environment based in Mexico City with a diverse mix of customer-facing and technical project work.