Solutions Consultant - UK

Title: Solutions Consultant 

Department: Sales
Location: UK, based, remote role.  Must be based in easily commutable distance to London for client meetings, event and team meetings

Key Information: Given the high volume of applications, we want to help candidates quickly understand whether this role is a good fit. This also allows us to prioritise applicants who are most likely to be successful both in the recruitment process and in the role itself. The key information relates directly to the questions we ask in screening: 

Forecast Category, ICP and Key Info 

Our Product Category: Project Management, Resource Management, Capacity Planning

Adjacent Product Categories (good fit): Workforce Management, Work Management, HR Planning, CRM 
ICP Industries: Marketing Agencies | Consultancy | Professional Services | Software & IT

Personas: 

Operational Leadership: COO, SVP & VP Operations, Head of Operations

Professional Services Leadership: VP, Director Head of PS

Project Leadership: CPO, VP Project, Head of Projects

Key Info:

Ideal Client Size: 25-200 Users  (Employees 25-1,000 typically, depending on Industry)

HQ: UK, Germany, Europe
Sales Cycle: 60 Days 

Description 

Forecast PSA, an Accelo owned company, unifies project management, resource planning, and financials in one platform, powered by AI — so you get real-time visibility, control over margins, and scalable operations without the chaos. Accelo is a SaaS platform that streamlines and automates service operations in small to medium-sized businesses, often doubling profitability and reducing the chaos and confusion experienced by people working in professional service businesses. 

We are looking for a Solutions Consultant to join and support our growing Sales team focusing on the PSA (Professional Service Automation) industry. This role will connect deep product knowledge to problems customers are trying to solve with solutions that bring value and impact to their business.

The ideal candidate is passionate about educating customers on how to leverage technology to improve business processes. You seek to understand how their business works, what obstacles stand in their way, and position yourself as a trusted partner. You are well versed in cloud-based solutions with a bias toward automation over manual processes. While this role is part of the Sales team, you will be involved in Marketing, Implementation, and Product: you are the glue that brings a rich understanding of Accelo & Forecast's value to the market. 

Key Responsibilities 

• Position the Accelo & Forecast products to new customers/users through sales demonstrations, presentations, and technical calls. 
• Collaborate with Account Executives to understand prospect business challenges and demonstrate how Accelo can resolve their issues.
• Educate prospects on the cost of inaction and the value that Accelo & Forecast brings to their business.
• Identify functionality gaps for prospects, design solutions, and ensure they understand how Accelo & Forecast will support growing their business.
• Configure POCs using prospects' data and other relevant information gathered during the sales process, as needed.
• Help drive deals to a close through pre-sales support and product ownership through a partnership with an Account Executive. 
• Share Best Practices with potential clients to demonstrate what their peers are doing in Accelo & Forecast to better run their businesses, while showing adaptability with different business processes. 
• Synthesise learnings from customer interactions, observe patterns, and relay feedback regularly to the rest of the organization - especially Product. 
• Enhance team product expertise through activities such as running product knowledge sessions, training and enablement. 
• Identify and communicate training opportunities for Account Executives to management; conduct specific training sessions for the sales team as requested by management.

What You'll Bring

• 3+ years in the pre sales/full cycle sales process. 
• Experience or strong working knowledge of either project management, resource management, and capacity planning or an adjacent product category such as workforce management, work management, HR planning, or CRM, including relevant concepts, tools, and best practices.
  
• Can articulate complex concepts and challenges through simplified story-telling, visuals, and software demonstrations. 
• Strong verbal communication and relationship-building skills that ensure the customer feels comfortable about taking a leap of faith to a new way of doing business. 
• Active listening skills to understand client needs; you can read between the lines of their challenges and dig into motivations. You are excited about uncovering what clients are looking for because you believe that knowledge is power. 
• Ability to think on your feet and solve problems in real time. Preparing for the unexpected is crucial.
• Collaborative and team-oriented across all departments. 
• SaaS knowledge is a must! You know how a tech stack works and are quick to pick up new tools. You can use business logic and workflow diagrams to chart client needs.
• You believe cloud-based solutions can solve problems for businesses of all sizes.
• Constant passion for learning with a ‘can do’ attitude for fast-paced, complex, and dynamic situations.

Practicalities & Role Requirements 

• Remote role. 
• UK-based.
• You must have current and valid permission to work in the UK. Please note: we are not able to provide visa sponsorship for this role.

Equal Opportunity: Forecast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and do not discriminate based on race, gender, disability, age, sexual orientation, or any other protected status.