Senior Solutions Consultant

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.

Position Overview:

Reporting to the Senior Director of Solutions Consulting, the Senior Solutions Consultant bridges the gap between Endpoint’s products and services and its customer’s needs. This role works with the commercial team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization.

Responsibilities:

• Engage with clients to understand their business requirements, challenges, and goals, conducting detailed needs assessments, and identifying technical and functional requirements.
• Design tailored solutions that meet specific customer needs, creating detailed solution proposals.
• Review proposal drafts generated by internal proposals team to ensure alignment with operations processes and platform capabilities, providing feedback for updates to improve accuracy of the solution scope, including budget and timelines. 
• Develop and deliver product demonstrations and presentations to showcase how the solution addresses customer needs.
• Explain technical aspects in a clear, understandable manner to non-technical stakeholders, highlighting the benefits and competitive advantages of the proposed solutions.
• Maintain sandbox environments to permit demonstration of the full capabilities of the endpoint system with minimal preparation.
• Solicit customer feedback during conversations and demonstrations and deliver to the appropriate internal stakeholders.
• Participate in various industry events to demonstrate platform solutions through customer conversations and demonstrations.
• Maintain accurate records and log all activities in our Salesforce/CRM system.
• Stay updated on industry trends and advancements in RTSM technology and propose enhancements to optimize system performance and user experience.
• Mentor and guide other team members to promote team success.
• Travel required as needed, up to 20%.

Education:

• Bachelor's degree or equivalent and/or appropriate experience

Experience:

• 2-4 years of Solutions Consulting experience. Prior experience with RTSM is preferred.
• Ability to understand and communicate technical concepts.
• Proven ability to work independently as well as in a sales team environment.
• Organized with a methodical approach to prospecting.

Skills:

• Strong attention to detail.
• Excellent organizational and time management skills.
• Excellent oral and written communication skills.
• Attentive listening skills.
• Ability to work remotely.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

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