Employer’s Name: Deposco, Inc.
Position: Senior Solutions Consultant II - Continuous Improvement
Position Duties:
- Lead design of all new projects and change requests
- Manage and utilize ticketing software
- Point of escalation
- Own tickets and empower customers with solutions, advice, and/or resolutions
- Configuration, testing, and issue resolution
- Provide phone support
- Become a product expert
- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
- Foster client product knowledge
- Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and serve
successful clients
- Work with product team on client enhancements and roadmap adoption
- Occasional weekend on call due to peak session or team availability constraints
- Work with and coach Associate consultants on how to own and serve successful clients
Education/Experience Requirements: Bachelor’s degree in Industrial Engineering or related and 48 months of experience as a software developer
Special Requirements: 4 years of experience in software support or implementation, troubleshooting and developing SQL queries and experience in XML and JSON file formats, and working with XML and JSON file formats.
*May work remotely 3 days per week within same MSA
Travel Requirement: 50% to unanticipated locations throughout the U.S.
Location of Employment: 11605 Haynes Bridge Road, Suite 200, Alpharetta, GA 30009
Email resumes and job history to [email protected]
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What We Do
IT'S GROW TIME! Deposco is how any retail, ecommerce or 3PL company that has inventory to move can instantly see what they’ve got, where it is, and where there’s new demand for it. It’s the only omnichannel fulfillment solution that provides this much actionable insight into both your supply chain and the broader marketplace. DEPOSCO'S BRIGHT SUITE WMS + Order Management and DOM + Demand Planning Get all inventory data, workflows and systems talking to each other in a seamless, flexible solution – unlocking huge savings and profit channels when #It’s Grow Time™! #ONESOLUTION #ONEFOCUS #ONETEAM Too many companies have legacy ERP, WMS, and other supply chain solutions that can’t keep up with current demand – much less identify channels for new growth. To make growth work it takes: #OneSolution - A single platform and database giving you total visibility and control in real-time. See what inventory you’ve got, where it is, and where to position it to fulfill demand. #OneFocus - A true cloud platform specifically configured to meet your unique objectives with the breadth, flexibility, and scalability that actually make this possible. #OneTeam - A partnership that brings the help you need, when you need it. Someone who will not only answer your questions, but make sure you’re asking the right ones. Start seeing results now while investing in a scalable solution for the future. - Over 3,000 of the world’s fastest-growing businesses rely on Deposco. - We’re supporting over $10 billion in sales and over 43 million consumer orders annually. - In 2020 alone, we saw total shipment growth increase by 78%. NOW, YOU'RE GOOD TO GROW.
