About Brilliant
We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.
We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com.
Why This Role Matters
Our success hinges on seamlessly connecting Brilliant’s platform with client systems—CRMs, HRIS, marketing stacks, storefronts, learning platforms—to automate gifting triggers like welcome campaigns, milestone acknowledgments, and event swag distribution. The Implementation Engineer is the strategic and technical linchpin: architecting integrations, building automations, ensuring data accuracy, and enabling frictionless, personalized gifting experiences.
What You’ll Do
↔️ Software Integration
- Engage with clients to uncover system architecture and gifting use cases.
- Design and implement robust integrations via APIs, webhooks, and custom scripts, connecting to Salesforce, HubSpot, Workday, Marketo, Shopify, and more.
🔁 Automation Expertise
- Build and optimize automated workflows using tools like Tray.io, Zapier, and custom scripting to trigger gifts based on events (e.g., hires, milestones, celebrations).
- Maintain, monitor, and improve efficiency across automated processes.
📄 Technical Documentation
- Produce clear documentation for each integration: flow diagrams, field mappings, setup instructions, and troubleshooting guides.
- Maintain living technical guides for both clients and internal teams.
🤝 Cross-Functional Collaboration
- Partner with Sales to scope solutions and support RFPs with technical insights.
- Work with Customer Success and Product to ensure smooth deployments and capture feedback for enhancements.
- Support internal teams during technical conversations in pre- and post-sales stages.
✅ Quality Assurance & Support
- Validate solution integrity through testing—data accuracy, performance, edge cases.
- Proactively monitor integration health and swiftly address issues.
What You Bring
- 3+ years in software engineering, solutions architecture, or technical operations
- Proficient in JavaScript or Ruby (API integrations, scripting)
- Experienced with Tray.io, Zapier, or equivalent automation platforms
- Strong SQL skills for querying and data validation
- Excellent communication: able to distill tech concepts for both engineers and business users
- Demonstrated ability to produce high-quality technical documentation
- Passionate about systems-thinking, operational efficiency, and delivering measurable client value
Why Join Brilliant
Impact at scale: Power automations that drive thousands of personalized gifting experiences annually
Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools
Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment
Global footprint: Support clients across 180+ countries and touch the full giftee journey
Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities
Next Steps
If you're someone who loves to blend technical problem-solving with creativity and client-driven outcomes, and you dream of spinning up an automation that sends a perfect gift at just the right time—let’s talk.
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What We Do
From lights, music, climate, security, and doorbells to whatever comes next, Brilliant makes interacting with all of your smart devices simple by building controls that are easy for everyone to access and use right in the walls of your home.
Our first product, the Brilliant Smart Home Control replaces any existing light switch to give you touch and voice control over smart home technology, including Sonos, Nest, Ring, Phillips Hue, and many others. Alexa is built in for voice control and there is a personalizable high-resolution display for touch control. Want to call the kids down for dinner? There is even a camera with a privacy shutter for room-to-room video chat.
Brilliant has received many awards for smart home products in 2018, including Best Smart Home Product (IHS), Best Home Automation (CTA, CEPro), Best IoT Consumer Hardware (IoT Innovator), Outstanding Innovation (CES), and more. Brilliant is available for purchase on www.brilliant.tech
Brilliant was founded by Aaron Emigh, Steven Stanek, and Jeremy Hiatt, all of whom are experienced technology entrepreneurs from the mobile industry. It all started when Aaron began remodeling his home and installed some smart home products. They were great as individual devices, but Aaron soon realized that the more he installed, the worse the experience got. Navigating between multiple apps just to adjust the lights, lock the door, or set the thermostat was complicated. To add to the frustration, controlling the home exclusively through his mobile phone felt unnatural and awkward.
Seeing an opportunity to elevate the smart home experience, Aaron, Steven, and Jeremy teamed up. As they saw it, controlling our home environments should be as simple as flipping a switch. There’s a light switch in every room, and it’s already the home control that we use most often, so it made sense to replace light switches with smart controls that make it easy and natural for you to interact directly with your home. Brilliant is a venture-backed company headquartered in San Mateo, CA. Our notable investors include August Capital, SV Tech Ventures, The Box Group, and Miramar Ventures.
