CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.
This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.
You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.
If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.
What You'll Do
Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).
Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.
Translate complex plan designs into structured, repeatable system configurations and patterns.
Technical Leadership & Escalation OwnershipAct as the senior technical escalation point for internal teams and partners.
Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.
Set quality standards by contributing templates, QA checklists, and model best practices.
Consultative Customer & Stakeholder EngagementServe as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.
Guide customers through trade-offs, edge cases, and best practices in compensation architecture.
Communicate complex technical topics clearly to both technical and non-technical audiences.
Cross-Functional Partnership & Product InfluencePartner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.
Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.
Scaling Standards Across Professional ServicesElevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.
Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.
Requirements
6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.
Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.
Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.
Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.
Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.
Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.
Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.
Nice to Have
Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).
Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).
Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).
Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.
Skills Required
- 6+ years total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.
- Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.
- Proven experience leading SaaS implementations in Professional Services, Solutions Architecture, or Technical Consulting roles.
- Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.
- Deep understanding of implementation best practices, solution architecture, and full project lifecycle.
- Highly analytical, detail-oriented, curious, and customer-obsessed; able to manage deadlines in fast-paced, ambiguous environments.
- Openness to AI-driven tooling and automation to improve modeling efficiency or data workflows.
- Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).
- Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).
- Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).
- Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.
What We Do
CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We believe that getting paid should be fun and that work should be a breeze for compensation plan administrators. That’s why we’ve created a robust, flexible commission management platform that enables sales, finance, and operations teams to sync their data, design any plan, and build workflows that work best for their organization.
Why Work With Us
CaptivateIQ Values: - Empowerment - Collaboration - Transparency - Delight
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