About OneFitStop
OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.
The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.
About the Solution Implementation Specialist position
We are looking for a qualified Implementation Support Specialist to join our team. You will provide Implementation support to sales representatives and respond to customer queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to manage timeline and delivery metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth customer onboarding operations.
Solution Implementation Support Specialist responsibilities are:
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Initiating and coordinating the project delivery to the agreed timeline
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Coordinating and delivering solution training to the customer project team
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Assisting in resolving customer complaints/disputes
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Providing information/date to the Sales and Operations management teams
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Monitoring onboarding delivery performance
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Keeping a record of project issues and their timely resolution
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Communicating with Customer Success manager about onboarding procedures and ways to improve it
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Being aware of new solution updates
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Capturing and tracking customer feature enhancement requests
Solution Implementation Support Specialist requirements are:
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Experience as a Sales Support Specialist/Associate
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Familiar with ERP and CRM Configuration Options and MS Office programs
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Good customer service skills
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Superb communication skills
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Able to multitask across multiple customer projects
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Good team player
- BA/BSc or Assoc degree in Marketing, Business or related field
What We Do
Hapana is the leading fitness software that unlocks growth and efficiency for gyms, fitness studios and franchises. Using automated lead nurturing, a captivating member experience, multi-layered reporting, and advanced day-to-day operational controls, Hapana’s all-in-one platform helps grow your member community, expand your location footprint, and boost your top line revenue
