Next Matter is expanding in North America, and we’re looking for a Solution Engineer to play a pivotal role in our growth. You will be instrumental in implementing our No-Code Workflow Automation Platform with our top global account in Canada, while contributing to the success of our launch in the region.
About the RoleAs a Solution Engineer, you will work directly with enterprise clients, collaborating closely with our North American Client Service Lead and our Product and Engineering teams. You’ll be responsible for maximizing customer value, ensuring successful implementation, and driving adoption of our platform. As an early hire in Canada, you will also have a unique opportunity to influence our expansion strategy in the region.
Key ResponsibilitiesAct as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices.
Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues.
Partner with the North American Client Service Lead to own the account’s roadmap, ensuring seamless implementation, project management, and adoption.
Onboard and train Next Matter users, including workflow builders and end users.
Deliver technical support to North American customers, including our top global account in Canada.
Collaborate with European Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases.
Contribute to Quarterly Business Reviews with key clients.
3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or similar roles in technical implementation or digital transformation consulting.
Experience working on enterprise implementation projects.
Familiarity with REST APIs, comfortable building API calls or short scripts (JavaScript & Python), and deploying serverless functions with version control (Git). While professional software development experience is not required, it is a plus.
Experience with Cloud infrastructure, particularly Microsoft Azure.
Strong collaboration skills with both business and technology stakeholders.
A customer-centric mindset, demonstrating grit, persistence, and a passion for driving customer success.
Company Mission
Our mission is to empower every organization to unlock its full potential by turning the inherent complexity of midsize and enterprise organizations into capability. Next Matter is the new standard system for the automation of complex workflows in Midsize and Enterprise organizations, built for the AI era. Our experienced team comes from a diverse set of backgrounds with a team of 42 spanning 17 locations and 22 nationalities. We are passionate about freeing customer and employee service teams from running their work on highly manual, duct-taped solutions with email, spreadsheets, meetings, and chat, by building a product and team that our customers love and we can be proud of.
Benefits
The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model.
The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America.
A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need.
A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date.
A learning budget of 1,000 EUR per year to support your personal and professional development.
A competitive, top-of-market salary, bonus, and equity options.
How to applyPlease apply with your CV highlighting your relevant experience and motivation to join.
We interview fast, but thoroughly. The process is typically concluded in 2-3 weeks:
Coffee Chat with our Recruiter Tom
Interview with the Hiring Manager, Michael
Technical task with Michael & a Solution Engineer
Team interview with 2 Next Matter team members
COO interview
Feedback & offer
Find out more about life and careers at Next Matter on our FAQ page!
At Next Matter, we value and celebrate diversity. Therefore, we are committed to creating an inclusive environment and equal opportunity for all employees. Also, research has shown that some groups of people are less likely to apply if they don't meet 100% of the job requirements. If you are interested in one of our jobs and don't meet all of the criteria, we encourage you to apply anyways, as you might just be the right candidate for us. We are committed to building a team that represents a variety of backgrounds, perspectives and skills and look forward to hearing from you.
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What We Do
At Next Matter, we believe that service can be 100% reliable.
Our enterprise workflow platform enables teams to uphold service standards, meet compliance requirements, and deliver satisfying customer experiences – every time, on time, and in full.
In high-stakes environments like financial services, teams can build, run, and track integrated service workflows, connecting their service employees to the people and systems they depend on to get the job done. Our workflows, apps, and dashboards are easy to optimize, robust for enterprise scale, and ready for audit.
Leading service teams at Trade Republic, Swan, Ocorian, and many others depend on Next Matter every single day. They’re supported by our market-leading implementation services team, who go the extra mile to guarantee that our customers achieve service excellence.
Next Matter was founded in 2019, and is a remote-first company. We’re proud to be backed by OMERS Ventures, Crane, and BlueYard, a team of investors who believe in our mission: enabling every company to provide reliable service.
