Solution Engineer

Who we are

Acqueon's Revenue Execution Platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
As a Solutions Engineer in Acqueon you will

Support the business in achieving its strategic objectives.  The Solutions Engineer is a consultative sales, technology and solution focused specialist who creates great customer confidence with their technical expertise and uncanny ability to drive desirable business outcomes.

In addition to being viewed as a trusted technical advisor to the customer, the Solutions Engineer will also have regional responsibility for solution design, business development, and transition of proposals from presales to production, while remaining engaged with the customer post production serving as a thought leader for the next opportunity.

The Solutions Engineer works closely with the sales account manager throughout this process and will also assist in the decision to pursue or pass on an opportunity.  A strong vendor relationship is required to ensure a complementary understanding of the partner vendors’ ecosystem.  The Solutions Engineer is expected to manage customer proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.

The Solutions Engineer also provides customer feedback to Product Management to champion the development and rollout of new software-as-a-service solutions desired by our customers.

• Provide pre-sales technical support and expertise in analyzing customer requirements, in conjunction with the customer’s current contact center capabilities, and ensuring technical solutions will accomplish the customer’s objectives.
• Direct engagement with customers, which requires the ability to deliver business use-case demonstrations, scope of work creation, product pricing and RFP/RFI responses.
• Build strong vendor relationships.
• Act as a bridge between the customer and our solutions delivery and operations resources.

As a Solutions Engineer in Acqueon you will need

• 2- 5 years of Contact Center experience.
• Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.
• Hands on configuration and design of 1 or more of the following solutions:
  • Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), Unified Contact Center Express (UCCX), Hosted Collaboration Solution (HCS) for Contact Center, Cisco Customer Journey Platform (CJP)
  • Amazon Connect
  • Nice inContact
  • Nexmo
  • Twilio
• Prefer candidates with experience in presales but will consider a Contact Center technical professional that wants to be in a customer facing role selling Contact Center Solutions to customers.
• Modify PowerPoint templates and create solution diagrams in Visio required.
• Bachelor’s degree (or an equivalent combination of education and job-related experience)
• Contact center with outbound experience
• Voice XML
• WSDL
• Workforce Optimization (Call Recording, Quality Monitoring & Workforce Scheduling) solutions
• Ability to work onsite/hybrid in Dallas office

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.