Revinate is the hotel data activation platform for hotels, groups, resorts, and enterprise brands.
Every hotel has that guest: years of stays, the same room, never skips the spa. But their story sits scattered across the PMS, the booking engine, the spa system, and whoever happened to be on shift. Revinate brings that story together. We connect and clean guest data from every system into Rich Guest Profile® data, then put it to work for the people who look after guests.
Reservations answers the phone already knowing the guest. Marketing sends the spa offer to the guest who raved about the spa. Behind it all, Ivy, our AI intelligence layer trained on 17 years of hospitality data, reads the patterns and handles the digital labor.
Revinate powers 1.1 billion Rich Guest Profile® data points across 12,500+ hotels, driving over $24 billion in direct revenue.
Get Revinate. Get superpowers.
Role Overview
The Solution Engineer is the primary technical and product expert for Revinate’s sales force. You will support regional and global sales teams by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs. As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows, and client presentations.
What You'll Do
Be a product, industry, and technical expert in software for the sales team and clients
Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions
Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge
Draft and present business case data for client requested product enhancements, including identification of business impact to product management
Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data
Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises
Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
Assist with product training and onboarding of new sales reps and solution engineers
Travel throughout sales territory, as needed
Represent Revinate at business development events, as needed
What You'll Bring
5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.
Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
Confidence in leading conversations, owning relationships with technical counterparts, and driving projects forward
Ability to work across organization and promote cross functional collaboration
Consultative problem solver
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
Leverage technology solutions for supporting business goals
Self-motivated with a history of outstanding performance in your role
Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
Embrace being part of a sales organization and competing for business
Contribute to the development of standardized processes and best practices
Project specific responsibilities working within budget/timeline and scopes
Skills Required
- 5+ years of progressive experience in Solution Engineering, Sales Engineering, or Technical Architecture
- Experience preferably in a SaaS, MarTech, contact center, or revenue management platform environment
- Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouses, call center technology, and API standards such as HTNG
- Experience architecting and troubleshooting RESTful APIs, webhooks, SSO using SAML/OAuth, data security including PCI/GDPR, and cloud infrastructure
- Ability to lead technical conversations, own relationships with technical counterparts, and drive projects forward
- Ability to collaborate cross-functionally
- Consultative problem-solving skills
- Organized and analytical approach with creative, adaptive problem-solving abilities
- Ability to connect technology solutions to business goals
- Demonstrated outstanding performance and self-motivation
- Ability to communicate and document value propositions, solutions, and market positioning
- Comfort working in a dynamic, rapidly expanding technical organization
- Ability to gather requirements from and present recommendations to hospitality executives
- Comfort working in a sales organization and competing for business
- Ability to contribute to standardized processes and best practices
- Ability to manage project-specific responsibilities within budgets, timelines, and scopes
- Willingness to travel throughout the sales territory and attend business development events as needed
What We Do
For hospitality professionals, getting and keeping profitable guests is tougher than ever. NAVIS has created a platform with a proven plan that helps Reservations, Revenue Management, and Marketing truly operate as one team and make more money. We’ve been serving the hospitality business since 1987. Our corporate headquarters is located in beautiful Bend, Oregon, with growing offices in both Orlando, Florida, and Reno, Nevada. In addition to offering a suite of CRM services that are unique in the industry, we also have a company culture based on integrity, hard work and fun! We’ve been honored with the Top Workplaces award by The Oregonian for four consecutive years, one of the 2016 Top 100 Workplaces in Central Florida, and one of the Northern Nevada Human Resources Association’s 2017 Best Places To Work, we are proud to be one of the best places to work, and we’re proud to be the only complete CRM for hospitality.
