Solution Engineer Manager

Posted 27 Days Ago
Be an Early Applicant
Tokyo, JPN
In-Office
Mid level
Information Technology
The Role
Manages and develops a multi-state team of Solution Engineers providing technical pre-sales support to commercial sales teams. Responsibilities include coaching, hiring, workload management, proposal presentations, solution guidance, vendor and product collaboration, sales forecasting support, opportunity prioritization, and removing operational roadblocks. The role partners with sales and senior management to improve revenue generation, processes, tools, and customer engagement while ensuring timely, accurate technical support.
Summary Generated by Built In
Primary Roles and Responsibilities
1. Managing/coaching/mentoring a group of Solution Engineers (SE’s).

2. Guiding a multi-state team to provide engineering and technical pre-sales support & continuation
training to the Black Box Commercial Services sales teams.

3. Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business.

4. Directing and leading technical resources with a focus on increasing pull thru revenue on each
opportunity.

5. Managing Sales Engineering (SE) development through cross-training, hiring, retention, and skills
development programs.

6. Interact with product managers or vendors as necessary to support product improvements (ie
compatibility), innovations, and emerging technologies.

7. Responsible for frequently presenting sales and engineering proposals to our high impact
opportunities within the market segment.

8. Assist Resource Management with Managing the SE workload with a focus on accuracy and
timeliness of responding to customer and internal requests.


Black Box Network Services Page 2 of 4

9. Partner with sales management to help increase sales forecast accuracy, prioritize engagements based on needs of the customer and the business unit.  Ensure effective SE involvement within each sales team.

10. Remove internal roadblocks for SE’s to maximize the percentage of the day spent supporting new opportunity development

11. Assist senior management on continuous improvement of people, processes, and tools required to support the needs of the organization opportunity development.

Knowledge, Skills and Abilities
1. Good communication skills, both verbal and written, with the ability to communicate technical
concepts in a non-technical manner to all levels of client organizations. Able to establish credibility
and trust with customers.Strong Team building skills

2. Ability to manage ambiguity and complexity well, easily rank priorities and solve issues and
problems in a fast-paced environment

3. Strong understanding of business technology landscapes and well versed on the entire portfolio of
Black Box Commercial Services solutions.

4. Must be able to work cohesively with other Black Box departments

5. Ability to successfully support/interact with multiple sales teams in a highly transactional
environment.

6. Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm
business demeanor & taking decisive steps to resolve issues

7. Goal-focused, dynamic individual who is confident, detailed, and tenacious. Analytical, detail-
oriented and possess the ability to rapidly transition from the big picture to the minutiae.

Education and Experience Requirements
Education Level: Associate's Degree
Education Focus (Field of Study): Engineering or other technical area

Relevant Work Experience: 3 - 5 Years
Experience Specifics (if applicable): based on individual business needs


 

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

 


Skills Required

  • Associate's degree in Engineering or another technical field
  • 3–5 years of relevant work experience
  • Strong verbal and written communication skills, including explaining technical concepts to nontechnical audiences
  • Team-building, coaching, and mentoring skills
  • Understanding of business technology landscapes and commercial technology solutions
  • Ability to manage ambiguity, complexity, priorities, and multiple sales teams
  • Strong problem-solving, analytical, organizational, and decision-making skills

Black Box Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
  • Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
  • Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.

Black Box Insights

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The Company
HQ: Plano, TX
5,000 Employees

What We Do

Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.

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