SOKC - Customer Experience Manager (Salary)

Posted 3 Days Ago
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73170, Oklahoma City, OK, USA
In-Office
Mid level
Edtech • Professional Services • Social Impact
The Role
Manage branch activities, staff, and customer service for the Southwest Oklahoma City Public Library. Lead service improvements, supervise staff, ensure effective public-facing operations, and perform administrative duties. Provide high-level customer support and coordinate projects under branch manager direction.
Summary Generated by Built In

Full time position, 40 hrs/wk (Grade 20, Base). Must be available to work a flexible schedule which will include evenings and weekends, in addition up to two weeks of "Mandatory New Hire Orientation & Training" located at the Administrative Offices in Norman.


POSITION SUMMARY:

Plans, organizes and manages the activities, staff and services of the Southwest Oklahoma City Public Library; provides outstanding and high-level customer service to all customers; working knowledge in the operation of computers and standard office software products.  Works under the direction of the Southwest Oklahoma City Branch Manager; performs other duties as assigned.

JOB REQUIREMENTS:

Education and/or experience:

  • Bachelor’s degree;
  • MLS or MLIS from ALA accredited college or university preferred;
  • Three years relevant library or related experience;        
  • Three years supervisory experience preferred;
  • Equivalent combination of technical training, education, and/or experience may be considered;
  • Valid driver’s license with safe driving record.

Knowledge, skills and abilities:

  • Demonstrated ability to effectively support leadership teams in process improvement, change management, team development and effectiveness, conflict resolution, and problem solving;
  • Ability to identify, create, and put into action multiple departmental and organizational improvements and projects while working in a collaborative and consultative manner;
  • Demonstrated ability to provide effective leadership and to influence, partner with, and coach others;
  • Demonstrated ability to communicate within all levels of an organization matched with strong verbal, written, presentation, and one-on-one communication skills;
  • Strong service orientation with a positive attitude;
  • Ability to work independently, be flexible and thrive in a fast-paced work environment;
  • Ability to establish and maintain effective working relationships;
  • Listens effectively and communicates in concise, tactful, respectful manner both orally and in writing;
  • Lift up to 25 lbs., retrieve and replace items from floor to at least 5 ½ feet height.

APPLICATIONS:
Applications accepted July 31 through August 17, 2026.  Résumé alone is not sufficient; completed online application form is required. To apply for this position visit www.pioneerlibrarysystem.org – click About, Careers link at top of page.
 

Pioneer Library System is an Equal Opportunity Employer.
All employees and qualified applicants will receive consideration for employment without regard to race, color, religious belief, sex, age, national origin, disability, sexual orientation, veteran status, genetic information or any other category protected by the law.

Pioneer Library System will make all reasonable accommodations in the application and employment processes.  If you need a reasonable accommodation, please contact Elissa Fox at 405-801-4506, or [email protected].

 

Inspiring innovation, engagement and learning in our communities

Skills Required

  • Bachelor's degree
  • MLS or MLIS from ALA accredited college or university
  • Three years relevant library or related experience
  • Three years supervisory experience
  • Equivalent combination of technical training, education, and/or experience may be considered
  • Valid driver's license with safe driving record
  • Must be available to work a flexible schedule including evenings and weekends
  • Attend up to two weeks of mandatory new hire orientation and training in Norman
  • Working knowledge in the operation of computers and standard office software products
  • Demonstrated leadership, process improvement, change management, team development, conflict resolution, and problem solving skills
  • Strong verbal, written, presentation, and one-on-one communication skills
  • Ability to lift up to 25 lbs and retrieve/replace items up to at least 5.5 feet
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The Company
350 Employees

What We Do

Pioneer Library System is an award-winning public library system serving central Oklahoma counties, dedicated to inspiring innovation, engagement, and learning by providing community spaces, services, technology, and library materials.

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