Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
We are seeking a highly motivated IT Intern to join our team. The ideal candidate will have a passion for financial technology (fintech) and a desire to learn and grow in a fast-paced environment, we call it as SPRINTING PACE MARATHON. As a Software Technical Support Engineer Intern, you will support the technical support team in troubleshooting, diagnosing, and resolving issues related to software products. You will assist in handling support tickets, learning software systems, and interacting with customers to ensure that their technical issues are resolved effectively.
JOB DESCRIPTION:
- Assist in troubleshooting and resolving basic technical issues reported by users or customers
- Support the technical support team by responding to support tickets, ensuring timely resolution of inquiries
- Analyze error messages, logs, and reports to help identify software defects and assist in problem diagnosis
- Collaborate with senior technical support engineers to understand complex issues and provide solutions under their guidance
- Learn and follow troubleshooting procedures to resolve software-related problems and escalate issues when necessary
- Assist in the creation and maintenance of knowledge base articles, user guides, and documentation to help users solve common issues independently
- Assist with data collection and analysis related to software performance and user feedback
- Shadow senior team members to learn best practices in technical support, customer service, and troubleshooting
Pre-Requisites :
PREREQUISITES:
- Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Basic understanding of computer hardware and software systems
- Understanding of databases (SQL) and basic query troubleshooting
- Strong analytical and problem-solving skills with a keen attention to detail
- Strong communication skills, both verbal and written, with the ability to interact effectively with both technical and non-technical users
- Ability to learn quickly and adapt to new technologies
- Positive attitude with a customer-centric approach to providing support
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
- Willingness to learn and grow within the technical support role
- Ability to handle basic technical issues under supervision and escalate when needed
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What We Do
Razer™ is the world’s leading lifestyle brand for gamers.
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities.
With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher).
In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia.
Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
