Description
Role: Software Support Engineer
Department: Automation
Location: Erlanger, KY
Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.
OVERALL RESPONSIBILITIES
- Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
- Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
- Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
- Monitor customer production environments to identify and proactively address potential issues.
- Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
- Set up internal development PCs and test servers to support new implementations.
- Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.
KNOWLEDGE & SKILLS REQUIREMENTS
- A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
- Strong verbal and written communication skills.
- A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
- Experience with C# .NET is a plus.
- An ability to work both independently and collaboratively in a fast-paced environment
WORK CONDITIONS
- Travel up to 25% annually (domestic and international)
- Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).
Why work for Storage Solutions - A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities
Skills Required
- Degree in Computer Information Technology, Computer Science, or equivalent experience
- Strong verbal and written communication skills
- Experience with Windows environments
- Working knowledge of SQL
- Experience with C# .NET
- Ability to work independently and collaboratively in a fast-paced environment
What We Do
Founded in 1978, Storage Solutions has become the nation's leading provider of industrial storage and material handling equipment. Our company provides customers with turn-key solutions to material handling needs. Specializing in buying and selling new and used equipment, our experienced sales representatives are constantly working to find the solutions to best fit our customers individual needs. With a 330,000 sq. ft. warehouse, all new and used materials are stored inside and away from the elements, insuring that the integrity of our products is maintained. With a wide-range of capabilities and solutions, jobs of all sizes are a possibility. We have completed jobs where warehouse sizes have ranged from 2,000 sq. ft. to over two million. Our crews have installed equipment in 38 U.S. states, as well as in Canada, Mexico and Puerto Rico. From warehouse designs and re-configurations, to sales of new and used equipment, professional installation and our buy back program- Storage Solutions offers a wide range of products and services. Contact our team today and let us help with any of your warehouse needs at 317-668-1407.
