Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
Responsibilities:
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Assist in troubleshooting and resolving customer issues related to Razer peripherals and software.
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Work closely with the software development & QA team to provide a timely solution to customer issues.
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Use JQL or SQL & PowerBI for data analysis & data reporting to provide overview of trending issues to internal stakeholders.
Learning Objectives:
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Gain hands-on experience in providing product support in a fast-paced tech environment.
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Gain hands-on experience in collaborating with cross-functional business units.
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Learn about the SDLC and how it applies to gaming hardware and software.
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Develop & apply skills in JQL or SQL and learn how to use these tools for data analysis and reporting.
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Understand the gaming industry and Razer’s role as a leading brand.
Candidate Requirements:
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Diploma or bachelor's in Software Engineering or Information Technology or a related field.
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Knowledge of the Software Development Life Cycle (SDLC).
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Experience with JQL or SQL.
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Basic PC knowledge such as how to fix Razer's peripherals.
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Passion for gaming and understanding of the gaming community.
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Excellent communication and problem-solving skills.
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Ability to work in a team and adapt to a dynamic work environment.
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Detail-oriented and ability to identify & articulate trends.
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The ability to communicate in Mandarin is preferred as you will be required to look at issues reported in Mandarin.
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Able to commit for 6 months for optimal learning exposure
Pre-Requisites :
Are you game?
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What We Do
Razer™ is the world’s leading lifestyle brand for gamers.
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities.
With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher).
In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia.
Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
