About MacroAgility Systems, Inc
MacroAgility is the highly people-oriented organization where we work in a Team collaboration mode to empower our client to reach their business goals and make them more proficient. We operate in the space of customer service excellence, offering the most feasible information technology-based solutions and assist them in realizing their goals. We pick good followers and develop leaders in our organization so our employees can support clients more efficiently.
Core Responsibilities
Looking for someone to provide oversight that will ensure that the software follows business requirements, functions as expected, and offers an easy user interface that facilitates intuitive workflows for the users, provide support to our existing clients along with responsible for facilitating smooth testing procedures, working directly with developers to find bugs or missteps in business requirements. We’re looking for an individual who can quickly adapt to rapidly changing priorities and assume ownership of technical deliverables and deadlines. We value team members who like to be challenged and who are eager to shine independently as well as to support their team.
- Excellent communication skills in English both written and verbal
- Technical implementation of IT projects and support of existing customers
- Provide remote support to our existing clients utilizing our ticketing system for detailed and timely documentation of all issues
- Create in developing test strategies/plans, build up and implement manual and automated test scripts
- Actively involved in and execute comprehensive system integration test cases, analyze business and system requirements for the purposes of test planning and execution, define traceability from requirements to test cases and participate in the defect resolution life cycle.
- Develop and execute test scripts, document results accurately, determine severity levels, and log and retest discrepancies encountered during the testing process.
- Troubleshooting software issues in the client environment and providing possible solutions.
- Provide assistance to a development team with creating unit testing, Software Testing and managing stories, bugs and development tasks on Azure DevOps.
- QA the new code, working with developers to validate functionality.
- Write/Update administrator documentation.
- Continuously look to improve the efficiency of our build/QA/release/deploy/monitor process (via automation, new tools, etc.), driving towards the implementation of Continuous Delivery where possible.
- Build relationships and work collaboratively in teams to identify solutions and resolve variances from product/application specifications
- Review Developers code
Education and Experience
- University graduate in minimum 4-year related program in computer science or Computer Engineering
- Proficiency with software testing principles and technologies
- 3-6 years of experience in a Quality Assurance role and providing software support to clients
- Knowledge of one or more automated testing tools
- Knowledge and experience working in Agile/SCRUM teams
- Experience in using bug-tracking tools
- Strong knowledge of SQL Queries
- Strong knowledge of C# to write unit testing
- Experience with Azure Devops would be nice to have
Skills
- Familiarity with designing and implementing test plans, scripts, scenarios and providing support to clients
- Solid experience in software testing and quality assurance
- Excellent skills in problem solving, planning, organizing and implementing testing efforts
- Proficient knowledge of structured methodologies for the development, design, implementation and maintenance of applications
- Experience in automated tools and version control systems on one or more platforms
- Goal oriented to achieve project deadlines through self-motivation, persistence and determination
- Excellent written and oral communication skills
- Ability to work independently and deliver with minimal supervision
- Must be a team player, and work well under tight deadlines
Skills Required
- University graduate in a 4-year program in Computer Science or Computer Engineering
- Excellent written and verbal English communication skills
- Proficiency with software testing principles and technologies
- 3-6 years of experience in a Quality Assurance role and providing software support to clients
- Knowledge of one or more automated testing tools
- Knowledge and experience working in Agile/SCRUM teams
- Experience using bug-tracking tools / ticketing systems
- Strong knowledge of SQL queries
- Strong knowledge of C# to write unit testing
- Ability to work independently and as part of a team, meet deadlines
- Experience with Azure DevOps
What We Do
MacroAgility Systems is a trusted legal tech solutions provider specializing in iManage services for law firms and corporate legal departments. With over 15 years of expertise, we help organizations simplify complex document and email management challenges through tailored implementation, cloud migration, training, and custom development. Our services include: • Cloud & On-Prem iManage Implementation • iManage Upgrades & Migrations (including Work 10, Cloud, and Tracker) • Integration & Custom Development Services • Consultancy & Support for Legal Tech Workflows • iManage User Training & Onboarding We also offer proprietary products that enhance and extend iManage functionality, including: • iSyncKit – Seamless sync for legal documents and workspaces • Export Master & Import Master – Bulk data movement with precision • iReports – Custom legal-centric reporting tools • Workspace Generator – Automated creation of client/matter workspaces • Directory Sync – Real-time integration with Active Directory At MacroAgility, we pride ourselves on hands-on technical expertise, responsive customer support, and a strong track record of solving high-stakes enterprise legal challenges. Our clients span AM Law 100 firms, multinational corporations, and public sector agencies. We don’t just support legal tech. We build it to work better for you.
