Software Quality Assurance Associate Manager

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

The Hybrid QA Associate Manager is a strategic partner responsible to ensure a culture oriented towards quality and productivity within the tasks assigned, including participation in the definition of the company’s Quality strategy, provide direction and mentoring to QA Leads and assist with mechanisms of control for the quality of deliverables and client satisfaction.

Must have Manual or Functional Testing and Automation Testing with coding ability in C# and Selenium as automation stream.

Key Responsibilities

• Manages department and overall expectations pertaining to setting accurate testing processes, testing tools and QA resources.

• Ensures delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.

• Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.

• Develop and manage quality assurance metrics for Production Team performance

• Generate SLA, KPI reports with analysis of results.

• Coordinate meetings with the Delivery Managers in order to review results.

• Creates Root Cause Analysis and CAPA for projects putting at risk SLA and KPIs.
  Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.

• Assures the viability, functionality and effectiveness of tools for continual improvement and cost to serve initiatives.

• Identify relevant quality-related training needs and coordinate with internal training organization.

• Periodically review and audit project workflows and promote process improvement practices.

• Handle clients’ and customers’ concerns and issues related to the QA service provided.

#LI-LATAM

Job Qualifications

• At least 6 years of proven experience working with quality teams, software developers and project leads.

• At least 6 years of proven experience writing and executing test.

• Expert proficiency in Adobe Experience Manager (AEM)

• Expert proficiency in Selenium Automation

• Advanced English level

• Experience defining quality procedures, standards and specifications.

• Experience setting customer service standards

• Experience working with testers and software developers to establish standards, tools and procedure for the daily work.

• Experience writing management and technical reports and customer metrics reports.

• Ability to act as a catalyst for change and improvement in performance and quality

• Provide direct objectives to maximize profitability.

• Experience monitoring performance of the testing leads and teams.

Bonus points if you have:

• Expert proficiency in Process Improvements

• Expert proficiency in Quality Management

• Expert proficiency in BrowserStack

• Expert proficiency in C (Programming Language)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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