Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Software Quality Analyst who is responsible for developing, implementing, and maintaining quality assurance (QA) methodologies to ensure compliance with established standards, procedures, and regulatory requirements within a large-scale enterprise IT environment. This role evaluates software, hardware, and associated documentation throughout the system development lifecycle to ensure delivered solutions meet functional, performance, and security requirements.
This position also performs duties aligned with Business Analysis and Project Management support functions, ensuring quality is embedded in requirements definition, system design, development, and deployment activities.
Key Tasks & Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business and system requirements
- Translate business requirements into testable acceptance criteria and quality benchmarks
- Participate in the development of process flows, use cases, and system documentation
- Ensure alignment between business objectives and technical implementation
- Support project planning, scheduling, and tracking activities across multiple initiatives
- Assist in defining project deliverables, milestones, and quality gates
- Monitor project progress and provide status updates related to quality assurance activities
- Coordinate with development, infrastructure, and operations teams to ensure timely delivery of high-quality solutions
- Support risk identification and mitigation related to software quality and delivery
- Develop and implement quality control methodologies to ensure compliance with QA standards, guidelines, and procedures
- Define quality characteristics, metrics, scoring parameters, and acceptance criteria for IT systems and applications
- Establish and maintain processes for evaluating software, hardware, and technical documentation
- Conduct formal and informal reviews throughout the system development lifecycle (SDLC), including requirements, design, development, testing, and deployment phases
- Monitor adherence to QA standards across application development, system integration, and operational support activities
- Identify defects, track resolution, and ensure corrective actions are implemented and validated
- Develop and execute test strategies, test plans, and test cases for enterprise applications and systems
- Perform functional, regression, integration, and user acceptance testing (UAT)
- Validate system performance, reliability, and compliance with defined requirements
- Document test results, defects, and quality metrics in enterprise tracking systems
- Develop and refine QA processes, procedures, and standards to improve efficiency and effectiveness
- Recommend improvements to development and testing methodologies
- Ensure compliance with Federal, NIH, and organizational IT governance standards
- Participate in continuous improvement initiatives across application development and operations
- Develop and maintain QA documentation, including test plans, test cases, and validation reports
- Provide quality metrics, defect analysis, and performance reporting to stakeholders
- Document review findings and ensure traceability of requirements to test outcomes
- Experience with software QA methodologies, testing frameworks, and lifecycle processes
- Knowledge of test planning, test case development, and defect tracking tools
- Understanding of business systems and enterprise applications
- Experience working with relational databases and data validation testing
- Familiarity with Agile and/or Waterfall development methodologies
- Experience with enterprise collaboration and tracking tools (e.g., Jira, Confluence, ServiceNow)
- Experience supporting Federal or NIH environments
- Familiarity with automated testing tools and CI/CD pipelines
- Understanding of application hosting environments (on-prem and cloud)
- Experience with ColdFusion, PHP, .NET, or similar enterprise application platforms
- Experience supporting data-driven applications and database validation
- Strong analytical and problem-solving skills
- Attention to detail and quality-focused mindset
- Excellent written and verbal communication skills
- Ability to coordinate across technical and business stakeholders
- Strong organizational and documentation skills
- Ability to manage multiple priorities in a dynamic environment
Business Analysis Support
Project Management Support
Quality Assurance & Control
Test Planning & Execution
Process Improvement & Standards Compliance
Documentation & Reporting
Required Technical Skills
Preferred Skills
Key Competencies
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
- 3–7 years of experience in software quality assurance, testing, or systems analysis
- Experience working in enterprise IT environments supporting application development and operations
- Experience participating in full Software Development Lifecycle (SDLC) activities
Education
Experience
Certifications
- Certified ScrumMaster (CSM) or Agile certification
- Relevant cloud certification (e.g., Microsoft Azure Fundamentals or Associate)
- ITIL certification preferred.
Security Clearance
- Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 3-7 years of experience in software quality assurance, testing, or systems analysis
- Experience working in enterprise IT environments supporting application development and operations
- Experience participating in full Software Development Lifecycle (SDLC) activities
- Certified ScrumMaster (CSM) or Agile certification
- Relevant cloud certification (e.g., Microsoft Azure Fundamentals or Associate)
- ITIL certification
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
