Software QA Lead

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

The Software Quality Assurance (QA) Lead is responsible for ensuring Delta IBT’ software meets customer needs, quality standards, and design requirements. This includes leading testing strategies, automation initiatives, defect management, and continuous improvement of QA processes.

The QA Lead is expected to be a hands-on technical leader who drives innovation through AI technologies and modern automation practices. They must be willing to dive deep into application architecture and source code, investigate complex issues, and constructively challenge existing approaches. The role also focuses on mentoring and empowering the QA team, fostering a culture of technical excellence, collaboration, and continuous learning.

Duties and Responsibilities

The standard responsibilities for all Software QA Specialists include but are not limited to:

• Testing software with the understanding of what bugs are critical to the end-user.
• Creating and maintaining test documentation.
• Creating new entries in our bug tracking software for any new bugs identified in the system.
• Verifying bug fixes are satisfactory on newly transferred build.
• Design, coding and maintenance of automation frameworks, tests and tools.
• Troubleshooting complex problems in software.
• Assisting Technical Services in providing product support.
• Acting as a resource to other departments on products and applications.
• Assisting with documentation for software manuals, and technical documents.
• Regularly identifying deficiencies in the test suite and ensures they are resolved.
• Identifying usability problems and making suggestions for improvement.
• Reviewing and evaluating all Product Development and user documentation and generating additional notes to summarize undocumented features and differences from previous versions. Providing important input on an ongoing basis.
• Issue management. Monitors issues for workflow, priority and completeness.

Additional responsibilities specific to Software QA Lead include, but are not limited to:

• Plan and estimate QA activities; design risk-based test strategies and plans for projects and features.
• Lead the team’s testing and automation strategy, including the development and maintenance of reliable test frameworks, scripts, and tools.
• Proactively identify opportunities for quick and effective automation, reducing repetitive manual testing and improving overall team productivity.
• Lead the adoption of AI-assisted testing practices and emerging technologies to improve QA efficiency, test coverage, and software quality.
• Lead by example through hands-on involvement in test automation, coding, debugging, and complex technical investigations.
• Develop a strong understanding of the application's architecture, source code, and dependencies to identify potential issues early in the development cycle.
• Encourage the team to look beyond identifying bugs by investigating root causes and working closely with developers to prevent recurring issues.
• Actively participate in technical discussions and code reviews, constructively challenging design decisions, implementations, and existing practices when necessary.
• Collaborate closely with development teams to promote testability, automation, and quality throughout the software development lifecycle.
• Mentor and coach QA team members, helping them strengthen their technical knowledge, automation skills, problem-solving abilities, and confidence.
• Foster a culture of continuous learning, experimentation, knowledge sharing, and adoption of modern QA practices.
• Provide clear QA progress, product quality, and release-readiness reports; ensure requirements and established build and turnover processes are followed.
• Participate in recruitment and help develop the team’s long-term technical capabilities.

Authority

The Software QA Lead has the authority to:

• Fail or accept bug resolutions provided by Product Development.
• Escalate software, quality, or documentation concerns when warranted.
• Recommend improvements to software design, implementation, testability, and development practices based on technical investigations.
• Propose and champion QA tools, automation frameworks, and AI-assisted technologies in alignment with organizational standards and technical direction.

Required or Strongly Preferred Skills and Abilities

Standard requirements for all Software QA Specialists:

• Requires very good time management and organizational skills.
• A strong desire to continuously improve professionally.
• The ability to work well in pressure situations and meet established deadlines.
• Strong written, verbal, and interpersonal communication skills.
• Requires a good understanding of the fact Delta Controls is a customer service driven organization.
• Proficient in the current technologies in place at Delta Controls.
• Self-starter, self-driven to produce results and continually improve.

Additional requirements specific to Software QA Lead:

• Strong leadership, initiative, and decision-making skills; able to take ownership and execute with minimal supervision.
• Demonstrated ability to lead a technical QA team through hands-on involvement, sound technical judgment, and a willingness to tackle complex problems directly.
• Strong programming and debugging skills, with the confidence to read, understand, review, and critically evaluate application source code.
• Passion for AI technologies and their practical application in software testing, test generation, automation, and QA workflows.
• Strong automation-first mindset, with the ability to rapidly prototype and implement practical solutions that improve testing efficiency.
• Ability to critically evaluate existing processes, technical decisions, and software implementations, and provide constructive, evidence-based feedback.
• Strong mentorship and coaching skills, with a genuine interest in developing team members and promoting continuous technical growth.
• Excellent knowledge of Delta Controls’ products, applications, architecture, and the team’s test-suite coverage.
• Working knowledge of software test automation, development, scripting tools, and relevant industry frameworks.
• Curiosity and willingness to explore unfamiliar technologies, investigate complex problems, and continuously challenge the status quo.

Minimum Qualifications and Experience

• Successful completion of an accredited technology diploma program, undergraduate degree in Engineering, Computer Science or work experience equivalent
• Minimum 5-8 years of experience in test development
• Minimum 2 years of experience leading a small team
• Knowledge of networked applications and systems, knowing where they can break and know how to test quality, performance and resilience.
• Strong understanding of Python and Java, C#, or JavaScript languages
• Working knowledge of building controls, control theory, and electronics is an asset.
• Comprehensive knowledge of testing methods and procedures.
• Well-developed troubleshooting and problem-solving skills.

Additional for Software QA Lead

• Formal SQA and/or software development process training from approved courses.
• Project management training is an asset.

Performance Measures

• Release management - release planning, organization, and readiness
• Issue management and quality of defect investigation
• Test-suite coverage, test plans, documentation, and reporting
• Knowledge of Delta Controls products and applications
• Adherence to the software development lifecycle (SDLC)
• AI adoption and innovation - practical adoption of AI tools and techniques that demonstrably improve QA workflows.
• Automation effectiveness - reduction in repetitive manual testing, improved automated coverage, and faster testing feedback.
• Hands-on technical contribution - direct involvement in complex debugging, code analysis, root-cause investigations, and automation development.
• Team technical growth - improvements in team members' skills, independence, knowledge sharing, and confidence.
• Continuous improvement - ability to identify weaknesses, challenge existing approaches, and deliver meaningful process and quality improvements.
• Cross-team technical collaboration - constructive engagement with developers and technical teams to identify and prevent defects early.

Work Location: In-office environment that is currently 3 days per week
City: Surrey
Type: Full-Time, Permanent
Salary: 90,000 - 110,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Employee Referral bonuses
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities