Software Engineering Manager

Sorry, this job was removed at 08:14 p.m. (CST) on Wednesday, Jun 04, 2025
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Country States, Pájaros Barrio, Bayamón
In-Office
185K-200K Annually
Machine Learning • Natural Language Processing
ReflexAI builds hyperrealistic training roleplays and quality assurance for high impact conversations
The Role

Software Engineering Manager
Job Description

 

Reports to: Director of Software Engineering

Location: Remote in US

Hours: Full-time

Salary:$185,000 to $200,000 Base Salary + Equity + Benefits + 401(k) match


About ReflexAI

ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.

About this role

As a Software Engineering Manager at ReflexAI, you will be a key member of our engineering leadership team, leading projects and teams as a subject matter expert, mentor, and coach. This role encompasses both management and hands-on responsibilities, acting as a "player coach" who not only guides and develops team members, but also actively contributes to writing code and setting a high standard for the team. You should have experience leading projects and small teams, including mentoring software engineers, providing feedback, and coaching performance. This role will also drive technical decision-making and communicate technical architecture to non-technical stakeholders. You should bring very strong engineering skills, and have a deep knowledge of modern web application tools and architectures including Typescript, NextJS, NestJS, Terraform, and Google Cloud Platform. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more.

 

What you’ll do

  • Lead, develop, and manage a team of engineers, including driving hiring decisions and managing individual performance of team members
  • Act as a "player coach" by actively contributing to code development, setting an example for the team with hands-on involvement in projects
  • Guide the technical direction of one or two units of engineers (full stack ‘pods’) and ensure alignment with product roadmap
  • Assign and prioritize work to team members in line with their roles, responsibilities, and the product roadmap
  • Partner with product and machine learning counterparts to develop and implement a clear technical strategy that allows ReflexAI to scale its platform efficiently
  • Actively participate in all phases of the software development cycle to deliver high-quality and stable software based on customer, business, and technical requirements
  • Collaborate closely with product and machine learning teams on scoping, prioritization, and achievement of high-impact goals
  • Work with Product Management to prioritize the product roadmap and assign tasks to key individuals within the unit
  • Execute technical tasks as needed, balancing them with team capacity constraints 
  • Serve as a thought partner in broader strategic decisions and the continued growth of the engineering team, including strategic and financial planning
  • Other tasks, duties, or special projects as assigned
  • Throughout everything you do, deliver solutions that are aligned with our values of fairness, quality, and trust
 

Requirements for a great fit

  • Excellent communication and collaboration skills across modalities including written materials and live interactions
  • Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn
  • Ability to explain and present technical concepts to a wide range of stakeholders including technical experts and broader audiences

Great to haves

  • Professional experience working with Google Cloud Platform (GCP)
  • Significant experience architecting, developing, and launching software products and/or services, specifically with technologies like Typescript, NestJS, NextJS and Terraform
     

Benefits

  • Generous equity and PTO policies
  • Flexibility to work remotely from anywhere in Latin America and the US
  • ReflexAI is an equal opportunity employer. We are committed to equal employment opportunities regardless of race/ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, military status, neurodiversity, or any other federal, state or local protected class in the United States.

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The Company
HQ: New York City, New York
50 Employees
Year Founded: 2022

What We Do

ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.

Why Work With Us

At ReflexAI, we’re driven by a singular mission: to deliver better tools for teams and the individuals they serve at contact centers and human-led support services. Founded by industry experts with a passion for leveraging technology to make a difference, we’re all about collaboration and measurable outcomes – powered by best-in-class technology

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