Java/J2EE Software Engineer

Who Are We? 
We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands – Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner – unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you're thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality – it's the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.
How We Work?

We are currently seeking a Software Engineer with very good problem-solving skills and abilities. In this role you will be responsible for identifying, analyzing, and resolving complex technical issues within our eCommerce applications (Web Experience Infrastructure).

Mission and Goals:

Your focus will be on minimizing the impact of recurring incidents and preventing future occurrences through proactive problem management. Collaboration with various application teams and other cross-functional teams like SRE, IT, development, and operations, is essential for timely resolution and continuous improvement.

Objectives:

• Fast learner who can contribute from day one.

• Excellent troubleshooting and problem-solving skills

• Able to understand, develop and implement Java/J2EE applications.

• Good understanding of the technical eCommerce ecosystem.

• Responsible for communicating with QA and performance testing teams and also overseeing some of the QA responsibilities to deliver a high quality solution offering.

• Ability to work in a fast-paced environment and adhere to deadlines.

• One can rapidly learn and iterate on new features.

• Eager to continuously learn new things and improve your skill set.

• Push the limits to make great things happen.

• Compulsive need to excel in what you do. 

• Self-directed team player

• Take ownership of Major Incident & Problem Management, ensuring compliance and resolving recurring issues.

• Develop and implement effective solutions and preventive measures tailored with eCommerce applications

• Analyze incident trends, identify root causes, and facilitate problem review meetings for corrective actions.

• Establish key performance indicators (KPIs) to measure problem management effectiveness.

• Flag critical incidents, involve stakeholders for expedited resolution, and confirm user satisfaction post-resolution.

• Manage problem tickets, update documentation, and prioritize categorization for efficient resolution.

• Follow up with Level 2/3 support to ensure Root Cause Analysis (RCA) completion and conduct reviews.

• Generate reports on incidents, major incidents, and problem tickets.

Competencies:

• Bachelor's degree in computer science, information technology, or a related field. (Master's degree preferred)

• 5+ years of Proven experience in problem management within an IT environment, particularly in Web Experience Infrastructure.

• Strong analytical and problem-solving skills with attention to detail.

• Proficiency in data analysis and root cause analysis methodologies.

• Excellent communication and interpersonal skills for effective collaboration.

• Knowledge of IT service management (ITSM) frameworks like ITIL.

• Experience with incident management, DevOps Tools (e.g., Splunk, Sumo, Rundeck, Akamai), and ticketing systems (e.g., ServiceNow, Jira).

• Familiarity with web technologies, infrastructure components, and cloud platforms, including Azure, AWS, and GCP.

• Knowledge of Java and SQL

• Ability to work well under pressure and prioritize tasks in a fast-paced environment.

• Certification in problem management is advantageous.

Optional Technical Skills:

• Experience with E-commerce websites.

• Strong proficiency in Adobe Experience Manager.

• Familiarity with Continuous Integration tools such as Perforce, GitHub, Jenkins, Maven, and IDEs.

• Knowledge or experience with Angular, Node, and ReactJS.

• Understanding of NoSQL DBs and RDBMS.

#LI-VP1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.