Software Engineer (SRE)

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), & Milwaukee (Wisconsin).

About the role:
We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in platform engineering, infrastructure reliability, cloud operations, and automation. The ideal candidate will play a key role in ensuring the performance, stability, scalability, and security of our production environments while partnering closely with development and operations teams to build resilient, self‑service platforms.

About the team:

This position is under our CTO org to support SRE functions for innovation and growth for the Banking Solutions, Payments and Capital Markets business. This role will report under our Wealth and Retirement team.

FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services. From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth.

What you will be doing:
Infrastructure Reliability & Systems Engineering:

• Manage, tune and support enterprise environments across:

  • AIX: LPARs, PowerVM/VIOS, NIM, storage, tuning

  • Linux: RHEL, SUSE, Ubuntu—performance, security hardening, system services

  • Windows Server: IIS administration, clustering, GPO, patching

• Support and optimize:

  • Oracle databases (RAC, Data Guard, RMAN, SQLNet/capacity tuning)

  • IIS web infrastructure (app and thread pools, SSL/TLS, ARR, logs)

  • Load balancers (F5 BIG‑IP, HAProxy—monitors, iRules/policies)

  • Akamai CDN/WAF, caching, edge configuration

• Ensure operational excellence in backup/restore, patching, DR, and capacity management

• Provide enterprise application support (mission‑critical in‑house systems—performance, reliability, release operations)

Deployment & Release Engineering:

• Own, manage, and execute deployments across UAT, Production and DR.

• Maintain and optimize deployment runbooks, build artifacts, and environment promotion workflows.

• Implement safe‑deployment strategies including blue/green, canary, rolling, and feature‑flag‑based releases.

• Coordinate with development and DevOps teams to ensure deployment readiness, including configuration, dependencies, and release validation.

• Troubleshoot deployment issues, manage rollbacks, and ensure post‑release stability.

• Enhance and maintain CI/CD pipelines to improve deployment predictability, reliability, and auditability.

• Integrate deployment telemetry into observability tools to detect release-related anomalies early.

• Enforce deployment quality gates, configuration consistency, and compliance requirements.

• Support continuous improvement of release processes, reducing manual steps and eliminating deployment toil.

Monitoring, Observability & Event Management:

• Monitor system health and respond to incidents with a focus on rapid recovery and root‑cause analysis and long-term remediation

• Administer and optimize monitoring and observability tools including Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Wireshark and Idera.

• Build and maintain robust logging, metrics and tracing stacks.

• Develop dashboards, alerts, and automated remediation workflows.

• Drive post‑incident reviews and continuous improvement initiatives.

Performance & Scalability:

• Conduct capacity planning and performance tuning across infrastructure and applications.

• Identify systemic issues and architect resilient solutions.

• Collaborate with engineering teams to optimize systems for reliability and performance.

Automation & Platform Engineering:

• Automate provisioning and operations using Ansible, PowerShell, Bash, and Python.

• Implement Infrastructure‑as‑Code using Terraform/Ansible

• Build internal self‑service tools to reduce manual work.

• Administer IBM Tivoli Workload Scheduler (TWS): workload automation, job streams, monitoring.

Security, Compliance & Governance:

• Implement OS/middleware hardening, SSL/TLS certificate management, vulnerability remediation.

• Experience in high compliance environments (SOC2, HIPAA, FedRAMP, ISO27001).

• Partner with security teams to remediate vulnerabilities and ensure environment hardening.

• Support compliance requirements through automation, logging, and operational controls

• Follow ITIL processes for change, incident, and problem management.

Collaboration & Continuous Improvement:

• Partner with DevOps, application, database, and network teams.

• Maintain documentation, runbooks, diagrams, and standards.

• Contribute to release planning, environment readiness, and cross‑team coordination

What you will need:

• 10+ years of experience in SRE, DevOps, or platform engineering roles.

• Proven experience building resilient, scalable, and highly available systems.

• Expertise with AIX, IBM mainframe, Linux, Windows, Oracle, IIS, F5 load balancers, Akamai.

• Experience with Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Idera, and IBM TWS.

• Database tuning, advanced load balancer configuration, Akamai WAF tuning.

• Cloud and containerization experience.

• Certifications (RHCE, Microsoft, Oracle, F5, Akamai).

• Strong scripting and automation skills. (Python, Bash, PowerShell, Go).

• Familiarity with common enterprise application architectures, including multi‑tier (web/app/db), service‑oriented architecture (SOA), microservices, message‑driven/event‑driven systems, API‑centric integration patterns, and distributed system design principles.

• Translate complex technical concepts into clear, business‑friendly language and communicate expectations, risks, and solutions effectively with clients

• Communicate effectively with clients at all levels—technical and non‑technical—building trust while understanding their goals, constraints, and success criteria, and proactively managing expectations through clear, timely, and transparent dialogue.

• Commitment to continuous improvement. 

• Investigating issues across multi‑layered systems, identifying root causes and anticipating blockers before they occur.

• Strong collaboration with cross functional teams (dev, ops, security, product).

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

NOTE: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), & Milwaukee (Wisconsin).

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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