As a Software Engineer III at JPMorganChase within the Consumer and Community Banking, you will be an integral part of an agile team focused on the performance, scalability, and reliability of our contact center platforms. Collaborating with experienced engineers, architects, and business teams, you will design and execute performance tests for voice and digital contact center applications running on AWS and Amazon Connect. Your role will involve building and scaling performance testing frameworks, driving capacity and tuning insights, and championing modern, AI-assisted engineering practices across the testing lifecycle.
Job responsibilities
- Design, develop, test, and maintain software solutions using one or more programming languages (any language proficiency accepted).
- Design, develop, and execute load, stress, soak, and scalability tests for contact center applications (voice/IVR, chat, APIs) using JMeter, BlazeMeter, Hammer, and Cyara.
- Build and maintain reusable performance test scripts, scenarios, and test data for Amazon Connect and related AWS-hosted services.
- Analyze test results and system telemetry to identify bottlenecks, and partner with development and infrastructure teams on performance tuning and remediation.
- Define and track performance KPIs, guardrails, and acceptance criteria to prevent regressions across releases.
- Develop and maintain performance test infrastructure and automation integrated into CI/CD pipelines (e.g., Jenkins).
- Partner with developers, product owners, and operations teams to plan testing activities, troubleshoot production issues, and validate capacity for peak events.
- Produce clear performance reports and recommendations for technical and business stakeholders.
- Leverage enterprise-authorized AI coding assist tools (e.g., GitHub Copilot) to improve script development, delivery speed, and productivity, while validating outputs through peer review, automated testing, and secure coding standards.
- Apply knowledge of the Software Development Life Cycle toolchain, including approved AI-assisted development and automation capabilities, to improve the value realized by automation.
- Formal training or certification in software engineering concepts with 3+ years of applied experience.
- Experience in software development and strong proficiency in at least one programming language (e.g., Java, Python, JavaScript, Go)
- Hands-on experience in performance and load testing using JMeter and/or BlazeMeter.
- Experience testing contact center / telephony applications (voice, IVR, chat) and familiarity with tools such as Hammer and Cyara.
- Experience with AWS cloud services and Amazon Connect (or comparable cloud contact center platform).
- Proficient in at least one object-oriented programming language and SQL; ability to write and debug test automation code.
- Experience integrating automated tests into CI/CD pipelines (e.g., Jenkins) and using version control (Git/Bitbucket).
- Experience analyzing performance metrics and using observability/monitoring tools (e.g., CloudWatch, Grafana, Dynatrace, or equivalent).
- Hands-on experience using enterprise-authorized AI-assisted development tools, with the ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs/outputs, and adherence to security and resiliency expectations.
- Experience working in an Agile/Scrum team, including documenting test scenarios, executing tests, and reporting results.
- Experience with Cyara and Hammer test automation for contact center assurance.
- Familiarity with Amazon Connect contact flows, Lambda, and related AWS services (Polly, Lex, CloudWatch).
- Experience using AI tools (e.g., GitHub Copilot) to accelerate development and maintenance of performance test suites.
- Working knowledge of containerized workloads (ECS/EKS) and autoscaling concepts.
- Proficient with Jira, Confluence, and reporting/dashboarding tools.
Skills Required
- Formal training or certification in software engineering concepts with 3+ years of applied experience
- Software development experience and proficiency in at least one programming language, such as Java, Python, JavaScript, or Go
- Hands-on performance and load testing experience using JMeter and/or BlazeMeter
- Experience testing contact center or telephony applications, including voice, IVR, or chat
- Familiarity with Hammer and Cyara
- Experience with AWS cloud services and Amazon Connect or a comparable cloud contact center platform
- Proficiency in at least one object-oriented programming language and SQL
- Ability to write and debug test automation code
- Experience integrating automated tests into CI/CD pipelines such as Jenkins
- Experience using version control such as Git or Bitbucket
- Experience analyzing performance metrics and using observability or monitoring tools such as CloudWatch, Grafana, or Dynatrace
- Hands-on experience using enterprise-authorized AI-assisted development tools
- Ability to evaluate, validate, and refine AI-generated outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input/output handling, and security and resiliency expectations
- Experience working in an Agile/Scrum team, including documenting test scenarios, executing tests, and reporting results
- Experience with Cyara and Hammer test automation for contact center assurance
- Familiarity with Amazon Connect contact flows, Lambda, and related AWS services including Polly, Lex, and CloudWatch
- Experience using AI tools such as GitHub Copilot to accelerate performance test suite development and maintenance
- Working knowledge of containerized workloads such as ECS/EKS and autoscaling concepts
- Proficiency with Jira, Confluence, and reporting or dashboarding tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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