Software Engineer III - SRE/Production Support

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Payments Technology group, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your responsibilities include implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's business objectives.
Job responsibilities

• Execute monthly or quarterly deployments, ensuring smooth and efficient implementation of updates and changes.
• Perform Product Lifecycle Management (PLM) and Service Request (SR) activities to maintain system stability and performance.
• Support daily production issues by conducting Root Cause Analysis (RCA) for core and code-related problems.
• Collaborate with Operations and other relevant teams to address and resolve breaks in debit or credit processes.
• Be able to understand and troubleshoot code written in Java and Spring-boot framework
• Utilize AWS services and tools to enhance system performance and reliability.
• Monitor and manage incident queues to ensure timely resolution and adherence to service level agreements (SLAs).
• Maintain incident hygiene by ensuring accurate documentation, categorization, and prioritization of incidents.
• Conduct post-incident reviews to identify improvement opportunities and prevent recurrence.
• Apply database querying skills using SQL to analyze and resolve data-related issues.
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system maintenance, application support, and operational stability.
• Proficiency in Java and Python programming languages, with strong debugging skills.
• Experience in managing deployments and performing RCA in a large corporate environment.
• Knowledge of AWS services and cloud-based solutions.
• Proficiency in database querying using SQL.
• Exposure to agile methodologies and practices, including CI/CD, application resiliency, and security.
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

Preferred qualifications, capabilities, and skills

• Having exposure to high-volume, low-latency data processing system
• Ability to understand the nuances of REST API, MQ, Kafka, Gemfire, Oracle etc.
• Familiarity with modern front-end technologies
• Exposure to cloud technologies

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.