As a Software Engineer III at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
- Contributes to software engineering communities of practice and events that explore new and emerging technologies
- Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
- Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
- Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
- Follow and enhance the scrum practices for continuous team processes improvement
- Collaborate with the Business Analysis team for producing estimates and agile delivery plans
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on ServiceNow platform implementation experience
- Proficiency in one or more modern programming languages (JavaScript/GlideScript /ServiceNow script strongly relevant) and database querying languages
- Experience in Java/PHP/Python programming language
- Knowledge of ServiceNow development best practices — scripting, configuration, tool navigation, custom widgets — with excellent analytical, debugging and problem-solving skills
- Practical experience across system design, application development, testing and operational stability in a large corporate environment
- Strong grounding in agile delivery, CI/CD, application resiliency and security
- Demonstrated knowledge of a technical discipline such as cloud, AI/ML or mobile
- Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging and problem solving skills. Experience should span writing custom widgets, tool navigation, configuration and scripting.
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
- Familiarity with modern front-end technologies
- Exposure to cloud technologies
- Experience implementing the Service Portal on ServiceNow (preferred).
Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
Skills Required
- Formal training or certification in software engineering concepts
- At least 3 years of applied software engineering experience
- Hands-on ServiceNow platform implementation experience
- Proficiency in one or more modern programming languages, including JavaScript, GlideScript, or ServiceNow scripting
- Proficiency with database querying languages
- Experience with Java, PHP, or Python
- Knowledge of ServiceNow development best practices, including scripting, configuration, tool navigation, and custom widgets
- Analytical, debugging, and problem-solving skills
- Experience across system design, application development, testing, and operational stability in a large corporate environment
- Knowledge of agile delivery, CI/CD, application resiliency, and security
- Knowledge of a technical discipline such as cloud, AI/ML, or mobile
- Hands-on experience using enterprise-authorized AI-assisted software development tools
- Ability to evaluate, validate, and refine AI-generated outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input/output handling, resiliency, and security expectations
- Ability to guide peers on safe and effective AI-assisted engineering practices
- Familiarity with modern front-end technologies
- Exposure to cloud technologies
- Experience implementing Service Portal on ServiceNow
- Strong understanding of the ServiceNow platform and PaaS model, including integration solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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