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The Role
Executes and improves manual and automated QA for ServiceNow applications, workflows, configurations, customizations, and integrations. Responsibilities include test planning, case creation, regression and performance testing, defect management, test documentation, release validation, quality-gate support, and risk analysis. The role partners with agile teams, validates APIs and enterprise integrations, maintains traceability, and applies secure, responsible AI-assisted development practices.
Summary Generated by Built In
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile delivery team to validate and assure market-leading ServiceNow solutions in a secure, stable, and scalable way. You are responsible for executing and improving testing practices across ServiceNow applications and workflows, ensuring releases meet functional, integration, performance, and control requirements in support of the firm’s business objectives.
Job responsibilities
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile delivery team to validate and assure market-leading ServiceNow solutions in a secure, stable, and scalable way. You are responsible for executing and improving testing practices across ServiceNow applications and workflows, ensuring releases meet functional, integration, performance, and control requirements in support of the firm’s business objectives.
Job responsibilities
- Execute QA activities including test planning, test case creation, test execution, defect triage, and test reporting for ServiceNow releases (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps as applicable).
- Design and maintain the scalable manual and automated regression and performance test suites for ServiceNow configurations and customizations (workflows/Flow Designer, Business Rules, Client Scripts, UI Policies, integrations, portals).
- Perform functional, regression, smoke, integration, and end-to-end testing across ServiceNow and upstream/downstream systems (APIs, MID Server, SSO, CMDB-related integrations).
- Partner with developers, product owners, and platform teams to review requirements and acceptance criteria, identify test scenarios, and ensure appropriate coverage and traceability.
- Log, track, and manage defects with clear reproduction steps, severity/priority, and evidence; validate fixes and support release readiness decisions.
- Produce and maintain test artifacts (test plans, test cases, test data approach, RTM as needed) and contribute to release documentation and operational readiness.
- Analyze testing results and trends to identify recurring defects, root causes, and quality risks, recommending improvements to process, controls, and platform hygiene.
- Support CI/CD quality gates by integrating testing into pipelines where applicable and promoting consistent QA standards across environments (DEV/TEST/UAT/PROD).
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on practical experience in QA/testing within the Software Development Life Cycle, including test design, execution, defect management, and release validation.
- Experience testing ServiceNow configurations/customizations and understanding of core platform components (tables, forms, lists, ACLs, notifications, workflows/Flow Designer).
- Working knowledge of Agile delivery practices and QA in iterative release cycles; familiarity with CI/CD concepts and environment promotion practices.
- Experience with test management and defect tracking tools (e.g., Jira, ServiceNow Agile Development, or similar).
- Basic understanding of web technologies and APIs (HTTP, REST, JSON) and ability to validate integrations using logs and test tools (e.g., Postman or equivalent).
- Ability to create clear, actionable documentation and communicate effectively with technical and non-technical stakeholders.
- Understanding of security and controls concepts relevant to testing (e.g., access controls/roles, data handling, auditability, evidence capture).
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
Preferred qualifications, capabilities, and skills
- Experience with ServiceNow test automation (e.g., ATF – Automated Test Framework) and/or automation frameworks/tools used alongside ServiceNow.
- Familiarity with CMDB and ITIL-aligned processes (Incident, Problem, Change, Request, Asset/Discovery).
- Exposure to performance testing concepts and non-functional testing (availability, resiliency, audit/compliance readiness).
- Experience validating SSO, LDAP, and multi-system integrations involving MID Server, integration hubs, or enterprise APIs.
Skills Required
- Formal training or certification in software engineering concepts and 3+ years of applied experience
- Hands-on QA/testing experience across the software development life cycle, including test design, execution, defect management, and release validation
- Experience testing ServiceNow configurations and customizations, including tables, forms, lists, ACLs, notifications, and workflows or Flow Designer
- Working knowledge of Agile delivery practices, iterative release cycles, CI/CD concepts, and environment promotion practices
- Experience with test management and defect tracking tools such as Jira or ServiceNow Agile Development
- Basic understanding of web technologies and APIs, including HTTP, REST, and JSON, with ability to validate integrations using logs and tools such as Postman
- Ability to create clear documentation and communicate effectively with technical and non-technical stakeholders
- Understanding of security and controls concepts relevant to testing, including access controls, roles, data handling, auditability, and evidence capture
- Hands-on experience using enterprise-authorized AI-assisted software development tools for coding, test creation, troubleshooting, or documentation
- Understanding of responsible AI use in engineering workflows, including data sensitivity, secure input and output handling, resiliency, and security expectations
- Ability to guide peers on safe and effective AI-assisted engineering practices
- Experience with ServiceNow test automation, such as ATF, or automation frameworks used alongside ServiceNow
- Familiarity with CMDB and ITIL-aligned Incident, Problem, Change, Request, Asset, and Discovery processes
- Exposure to performance testing and non-functional testing, including availability, resiliency, and audit or compliance readiness
- Experience validating SSO, LDAP, MID Server, Integration Hub, and enterprise API integrations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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