This position focuses on production support and governance for operational excellence, including:
- Production support, observability, and production governance/management
- Designing operating models and process controls
- Participating in audits and compliance activities
- Designing dashboards and views
- Proficient use of Copilot to improve day-to-day efficiency
- Providing production stability metrics and insights to management
- Acting as a gatekeeper for GBP production processes and standards
- Leading meetings, driving decisions, and coordinating cross-functional stakeholders
Key technical skills required:
- AWS
- Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
- ServiceNow
- Kafka
- API design/integration and troubleshooting
- Incident, problem, and change management (ITIL-aligned)
- SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
- Root cause analysis and post-incident governance
- SQL and data analysis for operational reporting
- CI/CD awareness and release governance
- Strong communication, stakeholder management, and documentation skills
Required experience and skills
- 6+ years of IT troubleshooting, resolution, and maintenance experience.
- Experience with large-scale on-premises and public-cloud environments, preferably AWS.
- Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
- Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
- Familiarity with EKS, Kubernetes, Docker, and common networking issues.
- A proactive approach to learning and recommending new technologies
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- 6+ years of IT troubleshooting, resolution, and maintenance experience
- Experience with large-scale on-premises and public-cloud environments
- Experience with AWS cloud environments
- Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk
- Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform
- Familiarity with EKS, Kubernetes, Docker, and common networking issues
- Proficiency with production support, observability, and production governance
- Knowledge of incident, problem, and change management aligned with ITIL
- Experience with SRE and operations metrics, including availability, reliability, MTTR, SLA, and SLO reporting
- Experience with API design, integration, and troubleshooting
- SQL and data analysis skills for operational reporting
- Strong communication, stakeholder management, and documentation skills
- Proactive approach to learning and recommending new technologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
