About Us
Daifuku Intralogistics America Corporation is a leading provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, Automated Storage and Retrieval Systems (AS/RS), mezzanines, and structures, all backed by critical round-the-clock service and support.
If you want to join a team of industry leading experts who want to create an impact on the future of material handling solutions, we want to hear from you!
Job Summary
The Software Engineer III – Aftermarket Support is responsible for supporting, maintaining, troubleshooting, and enhancing software solutions deployed in customer environments. This role works closely with customers, field service teams, project engineering, and product development to resolve complex software issues, implement enhancements, and ensure optimal system performance. The engineer follows established coding standards, software development best practices, and technical design principles while providing high-quality support for mission-critical material handling systems.
Responsibilities- Provide advanced technical support for deployed warehouse automation and material handling software systems.
- Troubleshoot, diagnose, and resolve software issues in production environments.
- Analyze customer-reported problems, identify root causes, and implement corrective solutions.
- Develop software enhancements, patches, and maintenance releases for existing applications.
- Perform coding, debugging, testing, and validation throughout the software maintenance lifecycle.
- Collaborate with Controls Engineers, Field Service Engineers, Project Engineers, and Customer Support teams to resolve complex technical issues.
- Support software upgrades, system migrations, and customer change requests.
- Monitor application performance and recommend improvements to increase system reliability and efficiency.
- Document technical solutions, troubleshooting procedures, and software changes.
- Participate in on-call or after-hours support activities as required.
- Mentor junior software engineers and provide technical guidance on support-related activities.
- Travel to customer sites as needed (up to 15%).
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.
- Minimum of 7 years of professional software development experience using Microsoft .NET technologies.
- Experience supporting production software applications in customer environments.
- Experience within the Automated Material Handling, Warehouse Automation, Manufacturing, or Industrial Automation industries preferred.
- Ability to work independently while collaborating across cross-functional teams.
- Excellent written and verbal communication skills.
- Authorized to work in the United States without employer sponsorship.
Technical Requirements
.NET Development
- Strong proficiency in C#
- .NET Framework and .NET Core
- Object-Oriented Programming (OOP)
- Troubleshooting and debugging production applications
Technologies
- Windows Services
- Entity Framework
- Dependency Injection
- REST/Web APIs
- SQL and LINQ
- Microsoft SQL Server
- TCP/IP Networking
Development Tools
- Visual Studio
- Azure DevOps
- Git
- Source Control
- Bug Tracking Systems
- SQL Server Management Studio (SSMS)
- Microsoft Visio
- Microsoft Office
Preferred Experience
- Warehouse Control Systems (WCS)
- Warehouse Execution Systems (WES)
- Automated Storage and Retrieval Systems (AS/RS)
- Conveyor and Sortation Systems
- Production Support / Application Support
- Root Cause Analysis (RCA)
- Software maintenance and patch management
- Customer-facing technical support
- Incident management and issue resolution
- SDLC and Agile development methodologies
EOE Minorities/Women/Disabled/VeteransFederal Contractor
If you need assistance applying to an open position online, please email [email protected]
Job Posting Min SalaryJob Posting Max SalarySkills Required
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience
- Minimum of 7 years of professional software development experience using Microsoft .NET technologies
- Experience supporting production software applications in customer environments
- Strong proficiency in C#
- Experience with .NET Framework and .NET Core
- Experience with Windows Services, Entity Framework, Dependency Injection, REST/Web APIs, SQL, LINQ, Microsoft SQL Server, and TCP/IP networking
- Experience with Visual Studio, Azure DevOps, Git, source control, bug tracking systems, SQL Server Management Studio, Microsoft Visio, and Microsoft Office
- Experience in automated material handling, warehouse automation, manufacturing, or industrial automation
- Experience with Warehouse Control Systems, Warehouse Execution Systems, AS/RS, conveyor and sortation systems, production support, root cause analysis, software maintenance, patch management, customer-facing technical support, incident management, SDLC, and Agile methodologies
- Ability to work independently and collaborate across cross-functional teams
- Excellent written and verbal communication skills
- Authorization to work in the United States without employer sponsorship
What We Do
Since its founding in 1937, Daifuku has been providing customers worldwide with optimal and best solutions to enhance their global competitiveness, as a comprehensive material handling system manufacturer and integrator. Material handling systems have attracted attention in recent years as a key component of social infrastructure that addresses social issues such as labor shortages and productivity bottlenecks. The emergence of new products and services gives rise to new consumer needs and a fresh sense of value, which in turn significantly transforms the structure of product sales channels and logistics. By leveraging our technology and expertise cultivated over many years, we will respond to the diversified and sophisticated logistical requirements of customers. Daifuku Group accounts India: https://www.linkedin.com/company/diipl/ USA: https://www.linkedin.com/company/daifuku-north-america/ Oceania: https://www.linkedin.com/company/bcs-group/
