Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.
As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance technologies. This role includes, but is not limited to, solution development using proven best practices, testing and support of IVR applications in a Cloud environment
As a software engineer the person will need to ensure that the systems design and solutions are aligned to achieve the desired business outcomes, and that team practices coding/quality control practices that are aligned to achieve the desired technology outcomes.
Responsibilities:
Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
Automates manual release activities
Designs, develops, and maintains automated test suites (integration, regression, performance)
Required Qualifications:
5+ years of IT experience/Software Development
3+ years of hands-on software development experience in IVR or full stack programming
Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus
Experience with Java/JavaScript & Eclipse SDK
Experience through multiple software implementations and have developed both depth and breadth in IVR and Genesys technologies
Desired Qualifications:
Familiarity in deploying contact center solutions in a private or public cloud environment
Experience in building/deploying applications on MS Azure or openshift platform
Skills:
Application Development
Automation
Influence
Solution Design
Technical Strategy Development
Architecture
Business Acumen
DevOps Practices
Result Orientation
Solution Delivery Process
Analytical Thinking
Collaboration
Data Management
Risk Management
Test Engineering
Minimum Education Requirement: Bachelor’s degree or equivalent experience
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - WA - Seattle - 401 Union St - Rainier Square (WA1510)Pay and benefits informationPay range$102,900.00 - $179,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- 5+ years of IT experience/Software Development
- 3+ years of hands-on software development experience in IVR or full stack programming
- Previous experience with Speech enabled IVR development using Genesys or Nuance Framework
- Experience with Java/JavaScript & Eclipse SDK
- Experience through multiple software implementations in IVR and Genesys technologies
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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