Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.
The Opportunity
We are looking for Software Engineers to join the Onboarding Experience team in the Engineering department at Root who have previous experience with UX and Design. The Onboarding Experience team is responsible for the first-touch customer experience at Root and builds platforms that power new customer acquisition and policy customization.
You’ll play a key role in solving customer and business problems in collaboration with your teammates and Product partners. This is a full-stack role with a front-end focus; the Onboarding Experience team works closely with stakeholders in our Design department to implement delightful user experiences for our customers.
Salary Range: $123,872 - $145,000 (Bonus and LTI Eligible)
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
How You Will Make an Impact
- Write, test, and deploy software solutions that are accurate and resilient
- Actively seek to understand the customer’s problem to ensure you are developing effective solutions
- Collaborate closely with supportive teammates to share and improve your work
- Clearly communicate and document your work to help others learn
- Support your systems in production resolving incidents and issues that affect our customers
- Increase the effectiveness of your team by suggesting code and process improvements
- 2+ years as a software engineer
- Experience with React, TypeScript or Javascript
- Experience with CSS, animations, and/or transitions
- Previous experience in a UI/UX or Design Engineering role
- An eagerness to work closely with your team in a collaborative environment
- Curiosity in clearly defining the customer problem that needs to be solved
- Excellent communication skills both with engineering colleagues and team stakeholders
- Experience with a high-level object oriented programming language
- Experience modifying, maintaining, and consuming APIs
- Experience with AWS
- Experience with creating and maintaining unit tests
- Experience with system monitoring and observability tools, such as Datadog
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Please see our Privacy Notice available HERE for more information on how we process your personal data.
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What We Do
At Root, we’re doing things differently. We’re reimagining the services people need so that they serve them better. And we’re doing it by using data, technology, and rapid innovation to create products and experiences that are fair, easy, personal, and affordable. We’ve partnered with Carvana in a partnership that brings an industry-leading, seamless insurance process to the online car buying experience. The launch of Carvana Insurance Built with Root delivers an elevated customer experience made possible through a deep integration that pre-fills key customer information so that a customer can skip data entry and jump directly to evaluating quotes and customizing coverage. This fully embedded product experience—from quote to payment—happens entirely within the Carvana checkout process. Teams from both Carvana and Root have worked for months to build this bold technology platform. An early iteration involved 24 screens in the customer experience flow—that experience is now just three straightforward steps.
Why Work With Us
Our success is because of the hard work, ingenuity, and exceptional performance of our team. People come to Root because they know they can make an impact in their role, the company, and the industry. We’re passionate and curious self-starters, building a top-notch customer experience. Sound like something you’d like to be a part of?
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