Software Engineer II - AI/ML

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.  

As a Software Engineer at JPMorganChase within the Consumer & Community Banking-Home Lending Servicing group, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.  

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Designs and delivers scalable ML systems (batch and real-time inference), including data/feature pipelines, model training, evaluation, deployment, monitoring, and drift/performance management
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and ML systems (alerts, SLOs, auto-rollbacks, guardrails)

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience, including designing and delivering production-grade distributed systems; 1+ years building and/or operating ML-enabled systems in production 
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) ) (e.g., Python, Java) and strong CS fundamentals (data structures, algorithms, concurrency)
• Demonstrated experience effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations, experience coaching engineers on safe, compliant adoption within delivery practices
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within AI/ML (e.g., model training pipelines, feature engineering, experiment tracking, model deployment, monitoring/observability)
• Experience with data and ML tooling such as Spark, SQL, orchestration (e.g., Airflow-like), containerization (Docker), and Kubernetes-based deployment patterns
• Practical cloud native experience (e.g., AWS), including building secure services, secrets management, networking basics, and scalable data processing
• Ability to communicate complex technical concepts clearly and influence architecture decisions across teams

Preferred qualifications, capabilities, and skills

• Experience applying ML to servicing or customer operations use cases (e.g., document understanding, classification, forecasting, contact center assist, workflow optimization)
• Strong MLOps experience (e.g., MLflow-like tooling, model registries, feature stores, canary/shadow deployments, model performance/drift monitoring)
• Experience with Responsible AI practices (bias/fairness testing, explainability, privacy-aware design) and working with risk/control partners in regulated environments
• Familiarity with LLM-enabled architectures (RAG patterns, prompt/version management, evaluation, safety filters) and deploying them with enterprise controls
• Experience building event-driven and streaming architectures for near-real-time ML signals
• Mentoring/coaching experience and a track record of raising engineering quality via standards, reviews, and reusable frameworks

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans