Software Engineer I

About Inroads:

Inroads applies data, analytics, technology, research, and content development to co-create services and programs that are personalized, relevant, and engaging for the communities who rely on them. Our deep understanding of digital services, policy implementation, and ways communities consume information allows us to seamlessly integrate with organizations and public sector teams to revolutionize the ways they deliver complex services at scale.

About the role:

As a Software Engineer, you will work with a team of analysts, data scientists, and engineers to drive high-impact results for millions of Americans. The team’s mission is to improve web-based services for healthcare beneficiaries seeking customer support. You have strong technical skills and are a creative thinker who always seeks to innovate and deliver value to our clients. Experience with Microsoft Dynamics 365 will be central, specifically implementing back-end solutions to help our client’s staff deliver swift customer service. You lean into developing new, informed solutions in a production-oriented environment. You will be staffed in this role as part of a larger federal contract team of developers, designers, and service delivery leaders.

In this position you will:

• Design and develop backend Microsoft Dynamics 365 solutions, partnering closely with front‑end designers and staff end‑users (agents) for continuous support and iteration.
• Optimize and enhance CRM workflows to improve support routing accuracy, reduce manual intervention, and drive measurable efficiency gains.
• Participate in sustainment/enhancement tasks such as backend CRM maintenance, real‑time performance monitoring, incident response, and security compliance documentation.
• Build scalable, secure integrations across digital customer support experiences; improve REST APIs and system integrations, quality assurance, and test automation.
• Develop data transformations and backend services leveraging Microsoft Dataverse; design robust data models, relationships, and business rules.
• Create and operationalize Power BI datasets and reports/dashboards to inform customer service operations and executive decision‑making.
• Explore creative applications of authoritative data sources that complement customer service delivery goals, ensuring data lineage and governance.
• Execute on and contribute to strategy for long-term engineering projects, including advocating for growth in the technical portfolio.
• Build and/or contribute to an actionable, KPI‑driven roadmap; prioritize work, sequence dependencies, and communicate trade‑offs and impacts.
• Coordinate cross‑functionally (product, design, data, operations, compliance, and engineering) to shape a larger program and ensure alignment across initiatives.
• Implement scalable integrations with other digital customer support experiences.

What we are seeking:

• At least 3+ years of experience in software engineering  with an undergraduate degree or higher in a related field with a focus on Microsoft Dynamics
• Recent federal digital services experience strongly preferred
• Experience supporting digital services clients or stakeholders for a large population of customers.
• Hands-on experience with Microsoft Dataverse (data modeling, business rules, security roles) and Power BI (datasets, DAX, report development, governance).
• Demonstrated ability to coordinate cross‑functionally and influence program direction; experience shaping and/or contributing to a roadmap.
• Experience establishing relationships with leaders, stakeholders, and individual contributors in a digital services setting.
• Experience working in an agile software development environment (Scrum/Kanban), including backlog management and iterative delivery.
• Ability to diagnose and improve system performance and reliability; familiarity with observability practices (logging, metrics, tracing).
• Expertise with using GitHub, Jira, and Azure (e.g., Azure DevOps, Azure Functions, App Services, Key Vault).
• Strong attention to detail and ability to effectively manage and prioritize several tasks or projects concurrently.
• Excellent communication skills with the ability to translate technical concepts for non‑technical audiences.
• Ability to successfully attain and maintain a Federal Public Trust background investigation, including U.S. citizenship.

Nice to have:

• Experience with Dynamics 365 Customer Service modules, Omnichannel, and Power Platform (Power Automate, Power Apps).
• Knowledge of security and compliance standards relevant to federal digital services (e.g., FedRAMP, FISMA) and data governance best practices.
• Certifications such as Microsoft Power Platform or Dynamics 365 (e.g., PL‑200, MB‑200) are a plus.

What we offer:

Inroads offers a friendly work environment and competitive compensation and benefits package including:

• Salary: $95,000 - $115,000
• Premier health, dental, and vision insurance plans
• 401K matching
• Unlimited paid time off
• Paid personal and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Macbook Pro laptop & tech accessories
• Bring Your Own Device (BYOD) stipend for mobile device
• Employee Assistance Program (EAP)
• Supportive & collaborative culture
• Flexible working hours
• Pre-tax transportation options for commuting to our office in Washington, DC
• Lunches and snacks

The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.

At Inroads, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. Inroads endeavors to make reasonable accommodations for qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Senior Director, People Operations. Inroads participates in E-verify. EEO is the Law.

Collection of Personal Information Notice:

As you are likely aware, by submitting your job application, you are submitting personal information to our company. We collect various categories of personal information, including identifiers, protected classifications, professional or employment related information and sensitive personal information. We may retain and use this information for up to three years, in order to come to a decision on whether or not you are a good fit for our company. We may also retain or use some of this information to comply with any requirements under law, or for purposes of defending ourselves in any litigation. We do not use this information for any other purpose, or share it with third parties, unless you become an employee. To learn more, or to see our full Notice to Job Applicants, please click here.