Software Engineer [Global Support] - ID (Ref: 25-080.1)

Nice to Meet You! We are Dropsuite, a NinjaOne Company! 
 

We are looking for Software Engineers specialized in Ruby and C# to work on the Dropsuite data backup and recovery product.  

You will be a part of a global team of product engineers delivering engineering support. The role is focused on driving tier-3 support escalated by our Support team working in USA-friendly hours. You will work very closely with many of our amazing Software Engineers and Leads to deliver quality product features, provide fixes and support improvements to the in-market product. 

Work Arrangement 

• Full-time position 

• Hybrid work model (2 days per week in the office on a need-basis) 

• Monday to Friday, 5-day work week (evening and night shift; USA work hours)  

• Shift hours are [4pm WIB to 1am WIB]* AND/OR [10pm WIB to 7am WIB]* 

• Flexible shift options available, allowing choice of preferred working hours from above* 

• Additional Benefits* for Non-Standard Hours (due to the requirement for USA-friendly hours, we offer additional benefits to recognise your commitment to supporting our global team) 

• Eligible to reside and work in Bandung (Indonesian citizenship only) 

*Subject to business changes 

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted. 

Key Accountabilities 

• Developing and testing software on Ruby and C# 

• Work in late evening and night shifts on engineering escalations 

• Write efficient, bug-free, robust and testable code that performs efficiently in production 

• Work on the Website Backup product and play a key role in the maintenance of the product 

• Troubleshoot and resolve issues in an evolving code base 

• Work with a scrum team and participate in scrum ceremonies. 

• Share status updates with accuracy 

• Delivering high impact solutions with a high degree of independence. Self-driven and capable of resolving issues independently 

• Research new areas and documented it in clear and detailed manner 

• Create detailed technical design documentations. 

Qualifications and Competencies  

• About 2 to 5 years of experience in Software Development    

• Experience with Ruby and C# 

• Experience with PowerShell scripting and Dovecot (open-source mail server). 

• Familiarity with Microsoft Azure application services is advantageous 

• Bachelor’s degree or equivalent in Computer Science or a related field 

• Knowledge of Operating systems like Linux and Windows 

• Knowledge of Relational Databases, SQL and Cloud 

• Good interpersonal skills, oral and written skills, with the ability to present ideas 

• Able to express and explain new initiatives along with status updates 

• Values that are aligned with us being a team of experts, problem solvers and collaborators, who are highly customer focused, dependable and trustworthy 

• Scripting skills, Python and bash will be a plus 

• Working experience with Global teams outside Indonesia will be a huge plus 

• High Adaptability with rapid changes 

Why Join Us 
At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries. 

As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability. 

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way. 

Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership. 

Rewards That Go Beyond 

• Competitive compensation  

• Health insurance for you and your dependents  

• Social Security (BPJS Ketenagakerjaan)  

• Hybrid work model   

• 12 Days of Annual Leave   

• Entitled to Indonesia Public Holidays  

• Other leave benefits, such as Wedding leave  

• Growth opportunities  

• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture 

Diversity and Inclusion Statement 
Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us. 

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