HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.
HONK is looking for a dynamic fully remote Software Engineer to join our innovative team and contribute across a variety of projects. This role involves working closely with our full-stack engineers and UI/UX experts to develop APIs, enhance our back-end RoR systems, and improve our ML-based dispatch platforms. In our fast-paced, data-driven environment, you will play a key role in developing new products and pushing new code every day. If you are eager to expand your skill set, work with cutting-edge technology, and make a real impact, we’d love to hear from you!
Responsibilities
- Work with a team of full-stack engineers to build and enhance products across the stack.
- Develop back-end Ruby on Rails dispatch applications and RESTful APIs.
- Collaborate with the UI/UX team to create new user experiences and extend web applications.
- Improve the performance, scalability, and reliability of our real-time, location-based systems.
- Troubleshoot and resolve issues across our platforms quickly and efficiently.
- Stay current with new technologies and be eager to learn and apply new skills.
- Contribute to our agile development process, iterating quickly and pushing code frequently.
Preferred Experience
- 2+ years of software engineering experience.
- Proficiency in Ruby on Rails, HTML, Javascript, and RESTful API development.
- Experience with real-time systems, location-based services, and/or telephony apps (e.g., Twilio) is a plus.
- Solid understanding of relational databases (PostgreSQL) and NoSQL databases (Redis).
- Familiarity with system scalability, performance management, and agile methodologies.
- Experience with version control (Git), CI/CD tools, and project management software (Jira, Bitbucket).
- Strong problem-solving skills and ability to pick up new technologies quickly.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
Top Skills
What We Do
HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands.
HONK delivers results for your business:
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
> 50% reduction in service wait times
> Double digit increases in NPS and Customer Satisfaction scores
> 100-200% increases in automation and STP(straight through processing)
> Saving hundreds of thousands in operational costs for clients
With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines.
HONK's digital-first, modular approach is designed to optimize:
> Roadside assistance programs
> Auto claims processing
> Accident scene management
> Fleet maintenance
> Vehicle logistics and transport
Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.
Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014.
––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.
