Software Engineer (CXone + Java Services)
We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there’s no limit to what we can achieve
Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:
Must-have Skills
- Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).
- Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.
- Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
- Familiarity with WFM, QM, call recording, and other contact‑center platform modules.
- Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.
- Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.
- Advanced proficiency in Java, including object‑oriented design and clean coding principles.
- Experience developing and deploying RESTful microservices using frameworks like Spring Boot.
- Strong understanding of API design, versioning, and contract-first development.
- Experience with unit testing and integration testing using JUnit, Mockito, etc.
- Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).
- Experience with CI/CD pipelines and DevOps tools (GitHub).
Nice-to-have:
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Ability to lead design discussions, conduct code reviews
- Strong problem‑solving skills for both platform configuration and backend system integration.
- Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions.
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Find out more about our culture here.
Skills Required
- Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts
- Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows
- Experience integrating CXone with backend systems through REST APIs, event flows, and data actions
- Familiarity with WFM, QM, call recording, and other contact‑center platform modules
- Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities
- Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows
- Advanced proficiency in Java, including object‑oriented design and clean coding principles
- Experience developing and deploying RESTful microservices using frameworks like Spring Boot
- Strong understanding of API design, versioning, and contract-first development
- Experience with unit testing and integration testing using JUnit, Mockito, etc.
- Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL)
- Experience with CI/CD pipelines and DevOps tools (GitHub)
What We Do
Wizeline, a global technology services provider, builds the best digital products and platforms at scale. We focus on measurable outcomes, partnering with our customers to modernize core technologies, mature data-driven capabilities, and improve user experience.
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