About the Company
Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the timeliness of SMS with the multifaceted experience of scrolling feeds. By delivering exactly what customers need, when they need it, in a familiar format, we help organizations guide customers through dynamic journeys that support key customer actions within critical moments such as onboarding, care management, and adherence.
Recognized by top industry analysts, Relay serves more than 100 industry-leading clients and more than 60 million end users across numerous verticals, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay is ranked one of the Top Workplaces by The Philadelphia Inquirer and prioritizes building dynamic, harmonious teams. Relay doesn't look for people who simply fit in, we look for individuals who continuously shape who we are.
About the Role
Relay Network is seeking a highly experienced Software Development Engineer to lead and drive the design and implementation of robust, scalable integrations across a wide array of enterprise systems including top-tier CRM platforms (e.g. Salesforce, Adobe, Hubspot), Electronic Health Record systems (e.g. Epic, Oracle Health, eClinicalWorks, Meditech), and Life Sciences platforms (e.g. Veeva, Benchling, Medidata). The ideal candidate will have a strong background in SaaS-based architectures, extensive experience building modern, cloud-native applications, and a proven track record of technical leadership. This is a hands-on position, with the successful candidate expected to be a prolific contributor to the development, analysis, and continuous improvement of the codebase.
- Design and implement complex integrations with CRM, EHR, and Life Sciences platforms ensuring security, scalability, and performance.
- Serve as technical lead on cross-functional initiatives and mentor a team of engineers in integration patterns, best practices, and modern development techniques.
- Establish integration patterns so that each new 3rd party integration is more configuration vs additional development.
- Develop, analyze, and continuously improve the codebase, consistently delivering a high volume of rubust, production-ready code that drives new features and capabilities.
- Collaborate with Product, Security, and Compliance teams to ensure integrated systems meet regulatory standards (HIPAA, HITRUST, SOC2, etc.).
- Evaluate and integrate emerging technologies including AI and ML capabilities to enhance product functionality and interoperability.
- Contribute to the definition and execution of SaaS architecture strategy, ensuring high availability and fault tolerance across cloud environments (primarily AWS).
- Maintain a deep understanding of Agile methodologies, continuously improving team delivery through innovation and process improvements.
- Champion code quality and engineering excellence through code reviews, automation, CI/CD, and test-driven development owning the full software development life cycle.
- 10+ years of hands-on software development experience, including significant work with integration frameworks and APIs.
- 3+ years of technical leadership experience in high-growth SaaS or enterprise technology environments.
- Deep expertise in integrating with:
- CRM platforms: e.g. Salesforce, Adobe Experience Cloud, Microsoft Dynamics
- EHR systems: e.g. Epic, Oracle Health (Cerner), eClinicalWorks, Meditech
- Life Sciences systems: e.g. Veeva Vault, Benchling, Medidata Rave/CTMS - Strong proficiency in modern programming languages such as Java, Python, TypeScript/Node.js, or Go.
- Experience with AWS cloud services including Lambda, API Gateway, S3, RDS, ECS/Fargate, and CloudFormation/Terraform.
- Solid understanding of SaaS application design, microservices architecture, and data modeling.
- Familiarity with AI/ML concepts and services for data enrichment or workflow automation.
- Working knowledge of FHIR, HL7, OAuth2, SAML, and other industry standards for secure data exchange.
- Experience with event-driven architectures (Kafka, SNS/SQS, etc.).
- Prior work in regulated environments (e.g., HIPAA, 21 CFR Part 11).
Top Skills
What We Do
We deliver frictionless customer experiences through the first dedicated CX channel built to maximize customer engagement, education and lifetime value.
